6 months and still no replacement account card!!

Utterly disgusted!!!

I've been a JET account holder for years now, since misplacing my card in beginning of January, I have been back and forth starting monthly to get a replacement card, now recently weekly, and nothing!! I've been through all the ropes, phone call after phone call, store visit after store visit.. I've been told they cannot issue me an old card as it does not work, yet I stand in the que whilst waiting to be helped and watch customer after customer swipe the old account cards. Finally they say they can work a plan, they can create a secondary account card for my husband yesterday, and what you know, I apparently answered a security question wrong and they blocked my account.. Seriously beyond gatvol of this pathetic service in which they offer us as a customer!!!!