48 Hour turnaround time turns into a WEEK!!!!!

I requested a set of statements for a deceased member in order to complete the processing of a funeral cover claim and this was on Monday the 11th at 13:00 when i concluded the details with an agent. Its now Friday and I still don't have the statements even after having make almost 30 calls and speaking to 8 consultants who still wanted me to wait for their turn around time. I have BEEN waiting for their turnaround time and there's still no one to get me these documents. How many more 48 hours do I need to wait before I can get what I asked for?????? The last agent I spoke to said its taking so long because I am a third party, so I asked her if I should fetch my Mom from the dead in order for them to get me the statements faster???? I really didn't want this to get here but Jet customer services is forcing my hand on this. I have been more than patient with them and its unfair that I am expected to wait another week to get statements!!!!!