4 months gone and my profile hasn't been updated.

On 27/02/2020 I made a payment towards my Jet account but my profile on the TransUnion hasn't been updated. I called your call centre just before the Lockdown and I was told that it takes about 21 working days for the profile to be updated.

My 21st day was before the Lock down but still my profile hasn't been updated (please refer to the attached).Can you kindly send instructions to the ITC in order for my profile to be updated so I can be able to pay the whole outstanding amount. I won't pay until my profile is updated.I have been calling the customer care line and no one is willing to assist.VVM the debt collectors are referring me to Jet.I have logged a dispute with trans union but they are unable to assist as Jet hasn't sent them any proof that i have paid.My profile was last updated 2 years ago on the credit burear.