1 reviews | Active since Dec 2015
30 days to exchange or youre doomed
2 months ago i went to exchange a gift that was bought for my baby girl that was hospitalised.ive always known that to exchange clothes was 90days.i got to the store i and showed the guard my items,picked up what i wanted then i got to the tills i met a ruthless girl ive ever met in my life.she told me i cant exchange bcos the clothes were bought on account i need the persons card ,it was not yet 30 days.went to joburg to visit my mom n told her ,her card is needed to exchange the clothes when i got to Jet Westgate i was told i cant exchange after 30days,which i was not told just so i know at jet waterfall mall.i am ****ed with their service and will not be shopping there like ever again.i believe there a better competitors who offer 90 days to exchange.
Thank you for taking the time and addressing the concerns raised. Requesting an exchange should not be such a frustrating experience and we can understand the disappointment caused.
We have tried calling you telephonically but was unable to reach you. Please note that we do have a 30 Day exchange policy that is visible on the back of our slips.
We would like the opportunity to discuss this matter with you telephonically and advise on a way going forward. Please contact us back on ***5 and quote reference number ***/GO.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time and addressing the concerns raised. Requesting an exchange should not be such a frustrating experience and we can understand the disappointment caused.
We have tried calling you telephonically but was unable to reach you. Please note that we do have a 30 Day exchange policy that is visible on the back of our slips.
We would like the opportunity to discuss this matter with you telephonically and advise on a way going forward. Please contact us back on ***5 and quote reference number ***/GO.
Kind regards,
Customer Experience Team.
Call Centre: ***