TN
Takaedza N
1 reviews | Active since Jul 2013
02 Mar 2015, 18:26
3 repairs for a new cellphone no change
i bought nokia asha 201 for R700. The phone gave me headache. Freezing,loss of memory,erasing data,logging of on internet,loss of important business calls. I reported to jet 3 days of purchase. They answered me inviting me to come and buy and they will reward me with 10000 points. I took the phone 4 repairs but not enjoying it at all. I reported several times. Recently i reported to mtn and said i must pay R440 for repairs of the same problem they had repaired 3times. The jet stores idutywa called me asking how the phone was treating me. Then no way forward. I need jet to take their phone and find me another phone and give this to a charity.
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Jet's replyOfficial
03 Mar 2015, 08:58Hello takaedza,
Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
We are currently liaising with the store manager and will provide further communication shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
We are currently liaising with the store manager and will provide further communication shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Jet's reply03 Mar 2015, 08:58
Official
Hello takaedza,
Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
We are currently liaising with the store manager and will provide further communication shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
We are currently liaising with the store manager and will provide further communication shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***