2nd pare of boots damaged !

This is now my 2nd complained regarding boots I have purchased by Jet that is damaged.<br> <br> My 1st complaint: Please refer to my reference nr: ***/GO, dated 10:06:38 | Thu 14 May 15.<br> <br> I did go to the store and exchange the boots for a new pare, but now last night, the new boots is tearing at the back. <br> I don't want to exchange it AGAIN, I want my money back. I have lost my trust in Jet now.<br> It is costing me again to go to the mall and sort this out. The previous time the manager at Jet was giving me so much up hill, I don't appreciate being treated so disrespectful when it is not even me at fault.<br> <br> Thank you<br>