2 X Refunds "issued" none received - query not being understood? false feedback?

Very bad service. Tried to resolve query in store in December - referred from one number to call to the next. Email Query logged 8 January 2021 04:33:08 PM to ***. Query was the sent to *** and *** by Jet. I requested feedback on Sunday, January 24, 2021 5:34:59 PM. The query was then again forwarded by *** to *** on 02 February 2021 12:35 PM. From *** to *** on Friday, 05 February 2021 10:56 AM. After another email to them on the 10th a response was received on 12 Feb: Your details have been submitted for cancellation and refund as per request. I asked for details but no further response. On 18 March a copy of my statement was requested. I received a second set of sms's as proof of cancellation. Refund: EDRF – 210318 – *** Product Cancelled: EDCP – 210318 – *** Product Cancelled: EDCP – 210318 – ***

HOWEVER I received the same sms’s on 12/02/2021 and nothing was refunded or cancelled:

Refund: EDRF – 210212 – *** Product Cancelled: EDCP – 210212 – *** Product Cancelled: EDCP – 210212 – ***

I queried what is being refunded? Not certain that my initial query was attended to at all. On 26/03/2021 - i was emailed again: Please be informed that the details have been submitted for refund.

Today is 14/04/2021 and I received a new statement. Still being charged and no refund to date. Still don’t have any feedback on how this was added to my account as i did not ask for or agree to these charges.

CELL C AIRTIME SUBSCRIPTION FEE R78.00 ER24 RAPID RESPONSES @ R59 R59.00

How many more months will i be charged and must i just accept it? No resolution after 4 months already after they just add to my account every month.