2 emails, 1 twitter message later & still no feedback

Item: Jet
Rating: 2
Author: Arashika S

2 emails and 1 twitter message later and still no feedbac**** Your poor after sales / customer service forces customers to lay complaints. My question posed was: "I had received my order yesterday (11/04). Upon unpacking last night I noticed that I am being charged R69.99 for the closed slipper but the price tag on the item indicates the price to be R59.99 (pic attached). Why am I being charged more? Can someone please answer this.

Helpful (0)

Replies (2)

Jet's replyOfficial

26 Apr 2018, 12:50

Thank you for the message .We are sorry for the pricing error and the inconvenience caused to you . Please be advised that our online team will be refunding you the difference back onto your Thank u card .***/GO

Kind regards

The Edgar's Customer Experience Team

Jet's reply26 Apr 2018, 12:50

Official

Kind regards

The Edgar's Customer Experience Team

Arashika S's updateReviewer Update

14 May 2018, 13:33

I received a phone call on 26 April from ********** 000 @ 14:04. Lady I spoke to said she will do the refund. Received my statement today and I do not see the refund reflecting. Kindly advise.

Arashika S's update14 May 2018, 13:33

Reviewer Update

I received a phone call on 26 April from ********** 000 @ 14:04. Lady I spoke to said she will do the refund. Received my statement today and I do not see the refund reflecting. Kindly advise.