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I REALLY DONT KNOW WHAT TO SAY OR DO ANYMORE BUT I THINK MY QUERY NOW WILL BE RESOLVED IF ONLY THE CEO IS NOTHING LIKE HIS COLLEGUES, THIS LADY CALLS ME THIS MORNING THAT THEY SAW MY QUIERY ON HELLO PETER THE APOLOGIES FOR THE \BAD SERVICE"I RECEIVED BLAH BLAH AND SHE HAS NOTED THAT I WANTED TO ARRANGE FOR PAYMENTS THEN GIVES ME A NO *** THIS NO RINGS UNANSWERED I THEN CALL AGAIN THEIR CALL CENTER ON THIS NO *** THEN SPOKE TO 2 CONSULTANTS THE 1ST HAD ME ON HOLD BECAUSE I ASKED TO SPEAK TO A MANAGER SHE ASKED WHY? DO I WANT TO COMPLAIN? I ASKED HER WHY IS SHE ASKING THAT I WANT TO COMPLAIN IS BECOZ THEIR SERVICE IS BAD THEY EVEN KNOW THAT WHEN U WANT TO SPEAK TO A MANAGER U WANT TO COMPLAIN SHE THEN LATER HANGED UP"