0% CUSTOMER SERVICE

I purchased a backpacks for my kids for the new kindergarten year and it’s probably about a month or so and one of the bags is torn right at the top where it is stitched together. Upon realising that one of the bags is torn, mom tried to get it either exchanged or repaired at the Jet store in Dobsonville and the guy that assisted, Siphiwe Ndlovu, refused to do either and his argument was that the bag is a bit dirty which led him to the conclusion that the kindergarten is at fault. These bags literally carry one set of a change of clothing in case the kids have any accident during the day and they are carried by kids so they won’t be as clean as brand new. How can a bag that carries so little just tare right at the stitching points and I’m supposed to accept that? I don’t want my money back cause my son wants the same bag, I need this sorted out and I really don’t feel like dragging socials into this. Can someone sensible assist me because my son needs his bag ASAP.