MJ
Monique J
1 reviews | Active since Feb 2022
19 Jul 2024, 21:07
Worst service ever in Piet Retief
If i can give zero stars i woul.Jenny internet in Piet Retief....WORST SERVICE PROVIDER EVER AND EVEN WORST CUSTOMER SERVICE.BEYOND...YOU WILL PAY FOR 30DAYS NETWORK 10MG YOU WILL GET 15DAYS 0.5MG IF YOU ARE DAMN LUCKY.SPEND R100'S OF RAND ON AIRTIME TO REPORT SIGNAL LOST SPEND HOURS ON THE PHONE AND STILL GET ZERO ASSISTANCE AND ZERO NETWORK.and all they can say is "please be patient"
Helpful (0)
Replies (10)0
Replies (10)
Jenny Internet's replyOfficial
20 Jul 2024, 09:07Hi Monique,
Thank you for reaching out and bringing this matter to our attention. We deeply regret the inconvenience and frustration you have experienced with our service in Piet Retief. Your feedback is important to us, and we are committed to resolving this issue promptly.
To escalate your concern to our support manager for urgent assistance, we kindly request that you provide us with your customer code or ticket reference. This information will help us track your account and address the problem more efficiently.
Kind regards,Pierre
Thank you for reaching out and bringing this matter to our attention. We deeply regret the inconvenience and frustration you have experienced with our service in Piet Retief. Your feedback is important to us, and we are committed to resolving this issue promptly.
To escalate your concern to our support manager for urgent assistance, we kindly request that you provide us with your customer code or ticket reference. This information will help us track your account and address the problem more efficiently.
Kind regards,Pierre
Jenny Internet's reply20 Jul 2024, 09:07
Official
Hi Monique,
Thank you for reaching out and bringing this matter to our attention. We deeply regret the inconvenience and frustration you have experienced with our service in Piet Retief. Your feedback is important to us, and we are committed to resolving this issue promptly.
To escalate your concern to our support manager for urgent assistance, we kindly request that you provide us with your customer code or ticket reference. This information will help us track your account and address the problem more efficiently.
Kind regards,Pierre
Thank you for reaching out and bringing this matter to our attention. We deeply regret the inconvenience and frustration you have experienced with our service in Piet Retief. Your feedback is important to us, and we are committed to resolving this issue promptly.
To escalate your concern to our support manager for urgent assistance, we kindly request that you provide us with your customer code or ticket reference. This information will help us track your account and address the problem more efficiently.
Kind regards,Pierre
MJ
Monique J's updateReviewer Update
20 Jul 2024, 14:27Inconvenience was on day3 with a 0.9mg download...now....day 16.......with the latest of now being offline for since yesterday 18:00...now being 14:00 the following day....its not inconvenience,its plain discuss and ultimate dissatisfaction,Im at a point where I want to consult with a lawyer to put in a claim for all the downtime,all the money my business loose due to downtime,all the time and effort spend to report my issues,all the airtime spend on calls to your call centre ext ext,never in my life experienced so much downtime continuesly from any service provider and the customer call centre is of zero assistance,currently off again........i have uncountable tickets,you should do yourself a favour a check my history of complaint tickets,you will be shocked....latest ticket nm ***.I was always happy with jenny internet,,but the past 2 to 3 weeks has been bizarre.best off all,I stay in clear line of site 100m max directly from your tower and still sitting with zero connection to 0.9mg max.
MJ
Monique J's update20 Jul 2024, 14:27
Reviewer Update
Inconvenience was on day3 with a 0.9mg download...now....day 16.......with the latest of now being offline for since yesterday 18:00...now being 14:00 the following day....its not inconvenience,its plain discuss and ultimate dissatisfaction,Im at a point where I want to consult with a lawyer to put in a claim for all the downtime,all the money my business loose due to downtime,all the time and effort spend to report my issues,all the airtime spend on calls to your call centre ext ext,never in my life experienced so much downtime continuesly from any service provider and the customer call centre is of zero assistance,currently off again........i have uncountable tickets,you should do yourself a favour a check my history of complaint tickets,you will be shocked....latest ticket nm ***.I was always happy with jenny internet,,but the past 2 to 3 weeks has been bizarre.best off all,I stay in clear line of site 100m max directly from your tower and still sitting with zero connection to 0.9mg max.
MJ
Monique J's updateReviewer Update
20 Jul 2024, 14:31We have been sking nicely,begging,pleading,crying,shouting,swearing,now even hello peter,but no matter what we try to what extend....we simply do not get assisted.
MJ
Monique J's update20 Jul 2024, 14:31
Reviewer Update
We have been sking nicely,begging,pleading,crying,shouting,swearing,now even hello peter,but no matter what we try to what extend....we simply do not get assisted.
MJ
Monique J's updateReviewer Update
20 Jul 2024, 17:51And yet again,at 14:00 asked your agents again whats going on as im still getting only 0.9mg,like always "oh we will sort it out dont worry we will give response before 17:00 .....well as its been going for 2 weeks now litteraly daily,at 17:30 i tried calling again and after 6 attempts got threw,asked to speak to Bradleybas he was the one that was making another promice at 14:00,guess what,Bradley is off shift and according to new agent he can see that Bradley never called an technician as promised.soooo,here we go again,new agent new explenation another R100 airtime and 2hours of my time attempting to get assistance from a company taking my money yet not providing a service,not even as much as customer service.same **** different day.
MJ
Monique J's update20 Jul 2024, 17:51
Reviewer Update
And yet again,at 14:00 asked your agents again whats going on as im still getting only 0.9mg,like always "oh we will sort it out dont worry we will give response before 17:00 .....well as its been going for 2 weeks now litteraly daily,at 17:30 i tried calling again and after 6 attempts got threw,asked to speak to Bradleybas he was the one that was making another promice at 14:00,guess what,Bradley is off shift and according to new agent he can see that Bradley never called an technician as promised.soooo,here we go again,new agent new explenation another R100 airtime and 2hours of my time attempting to get assistance from a company taking my money yet not providing a service,not even as much as customer service.same **** different day.
Jenny Internet's replyOfficial
22 Jul 2024, 07:10Hi Monique
Thank you for your detailed feedback and for bringing your concerns to our attention. We deeply regret the immense frustration and inconvenience you have experienced over the past few weeks.
I have escalated your case to our Support Manager, Akhil, for urgent attention. Akhil and his team to resolve your ongoing issues as swiftly as possible. We understand the critical impact this has had on your business and personal life, and we are committed to finding a solution.
We sincerely apologize for the repeated service interruptions and the lack of effective support from our call center. This is not the standard of service we strive to provide, and we are taking immediate steps to address these shortcomings.
Best regards,
Pierre
Thank you for your detailed feedback and for bringing your concerns to our attention. We deeply regret the immense frustration and inconvenience you have experienced over the past few weeks.
I have escalated your case to our Support Manager, Akhil, for urgent attention. Akhil and his team to resolve your ongoing issues as swiftly as possible. We understand the critical impact this has had on your business and personal life, and we are committed to finding a solution.
We sincerely apologize for the repeated service interruptions and the lack of effective support from our call center. This is not the standard of service we strive to provide, and we are taking immediate steps to address these shortcomings.
Best regards,
Pierre
Jenny Internet's reply22 Jul 2024, 07:10
Official
Hi Monique
Thank you for your detailed feedback and for bringing your concerns to our attention. We deeply regret the immense frustration and inconvenience you have experienced over the past few weeks.
I have escalated your case to our Support Manager, Akhil, for urgent attention. Akhil and his team to resolve your ongoing issues as swiftly as possible. We understand the critical impact this has had on your business and personal life, and we are committed to finding a solution.
We sincerely apologize for the repeated service interruptions and the lack of effective support from our call center. This is not the standard of service we strive to provide, and we are taking immediate steps to address these shortcomings.
Best regards,
Pierre
Thank you for your detailed feedback and for bringing your concerns to our attention. We deeply regret the immense frustration and inconvenience you have experienced over the past few weeks.
I have escalated your case to our Support Manager, Akhil, for urgent attention. Akhil and his team to resolve your ongoing issues as swiftly as possible. We understand the critical impact this has had on your business and personal life, and we are committed to finding a solution.
We sincerely apologize for the repeated service interruptions and the lack of effective support from our call center. This is not the standard of service we strive to provide, and we are taking immediate steps to address these shortcomings.
Best regards,
Pierre
MJ
Monique J's updateReviewer Update
22 Jul 2024, 07:16Thankyou very much for the feedback and assistance,we have always been very happy and satisfied with Jennys internet and hope and trust that it will be sorted out and service will go back to the way it has always been.Thankyou for your assistance,will keep in touch.
MJ
Monique J's update22 Jul 2024, 07:16
Reviewer Update
Thankyou very much for the feedback and assistance,we have always been very happy and satisfied with Jennys internet and hope and trust that it will be sorted out and service will go back to the way it has always been.Thankyou for your assistance,will keep in touch.
Jenny Internet's replyOfficial
22 Jul 2024, 07:25Hi Monique
Thank you for your understanding and patience. We appreciate your loyalty and positive feedback about Jenny Internet. Our team is fully committed to resolving the issues you've been facing and restoring the high-quality service you expect from us.
We are working diligently to ensure everything is sorted out quickly. Please don't hesitate to reach out for further assistance or updates. You can contact me directly at ***.
Thank you once again for your continued trust and cooperation. We will keep you updated on the progress.
Best regards,Pierre Cloete
Marketing Manager
Thank you for your understanding and patience. We appreciate your loyalty and positive feedback about Jenny Internet. Our team is fully committed to resolving the issues you've been facing and restoring the high-quality service you expect from us.
We are working diligently to ensure everything is sorted out quickly. Please don't hesitate to reach out for further assistance or updates. You can contact me directly at ***.
Thank you once again for your continued trust and cooperation. We will keep you updated on the progress.
Best regards,Pierre Cloete
Marketing Manager
Jenny Internet's reply22 Jul 2024, 07:25
Official
Hi Monique
Thank you for your understanding and patience. We appreciate your loyalty and positive feedback about Jenny Internet. Our team is fully committed to resolving the issues you've been facing and restoring the high-quality service you expect from us.
We are working diligently to ensure everything is sorted out quickly. Please don't hesitate to reach out for further assistance or updates. You can contact me directly at ***.
Thank you once again for your continued trust and cooperation. We will keep you updated on the progress.
Best regards,Pierre Cloete
Marketing Manager
Thank you for your understanding and patience. We appreciate your loyalty and positive feedback about Jenny Internet. Our team is fully committed to resolving the issues you've been facing and restoring the high-quality service you expect from us.
We are working diligently to ensure everything is sorted out quickly. Please don't hesitate to reach out for further assistance or updates. You can contact me directly at ***.
Thank you once again for your continued trust and cooperation. We will keep you updated on the progress.
Best regards,Pierre Cloete
Marketing Manager
MJ
Monique J's updateReviewer Update
26 Jul 2024, 19:51And yet......26/07.....and here we are still at the same 0.9mg.
[15-07 18:46] Jenny Internet: I have opened a support ticket for your request.
***-07-15-1238.
Problem: Speed Problem.
I am responsible for assisting you resolve this.
Kind Regards
Smangaliso Ndaba
Jenny Internet
[16-07 10:20] Jenny Internet: Hi JJ. The other ticket is still open and being sorted out. I will assist the agent with this as well to speed the process for you. ***-07-16-760 Regards: Damon Vogel
[17-07 20:55] Jenny Internet: Thank you for your update an agent will call you shortly. ***-07-16-760 Regards: Simphiwe Sibiya
[19-07 18:41] Jenny Internet: Dear valued customer,
Kindly be advised that a Tower in your area is down. Technicians are working on resolving the matter.
Thank you for your patience.
Kind regards
Thivar Raghoo
Jenny Internet
[19-07 19:52] Jenny Internet: Hi JJ you will notice a drop on your connection for a few minutes as we are working on your connection.
Thank you for being a Jenny customer, have a great day😀 ***-07-15-1238 Regards: Smangaliso Ndaba
[20-07 15:19] Jenny Internet: Hi, I have spoken with our technician, and he has requested that we follow up with him at 5pm today. Once I receive feedback from him, I will inform you immediately. ***-07-15-1238 Regards: Bradley ****
[21-07 10:00] Jenny Internet: please note that techs are currently onsite and busy recrimping the cable causing the current issue on the network
***-07-15-1238 Regards: Jacques Nortje
[26-07 18:46] Jenny Internet: Hi I am having a look. ***-07-15-1238 Regards: Bradley ****
[26-07 19:13] Jenny Internet: I understand your frustration and I sincerely apologize for the ongoing issues. I have just finished testing your connection, and it appears that the backhaul, which has caused problems in the past, is currently syncing at 100Mbps. I am escalating this to our technical team for further investigation.
I assure you that we are prioritizing your case and will work diligently to resolve this as quickly as possible. I will keep you updated with any new information. ***-07-15-1238 Regards: Bradley ****
[26-07 19:32] Jenny Internet: Dear valued customer,
Please note that your support ticket *** has been reviewed by our advanced support team and has now been returned for further processing. An agent will be in contact with you shortly to provide additional assistance and ensure resolution. Thank you for your continued patience
Kind regards
Joshua De Beer
Jenny Internet
[15-07 18:46] Jenny Internet: I have opened a support ticket for your request.
***-07-15-1238.
Problem: Speed Problem.
I am responsible for assisting you resolve this.
Kind Regards
Smangaliso Ndaba
Jenny Internet
[16-07 10:20] Jenny Internet: Hi JJ. The other ticket is still open and being sorted out. I will assist the agent with this as well to speed the process for you. ***-07-16-760 Regards: Damon Vogel
[17-07 20:55] Jenny Internet: Thank you for your update an agent will call you shortly. ***-07-16-760 Regards: Simphiwe Sibiya
[19-07 18:41] Jenny Internet: Dear valued customer,
Kindly be advised that a Tower in your area is down. Technicians are working on resolving the matter.
Thank you for your patience.
Kind regards
Thivar Raghoo
Jenny Internet
[19-07 19:52] Jenny Internet: Hi JJ you will notice a drop on your connection for a few minutes as we are working on your connection.
Thank you for being a Jenny customer, have a great day😀 ***-07-15-1238 Regards: Smangaliso Ndaba
[20-07 15:19] Jenny Internet: Hi, I have spoken with our technician, and he has requested that we follow up with him at 5pm today. Once I receive feedback from him, I will inform you immediately. ***-07-15-1238 Regards: Bradley ****
[21-07 10:00] Jenny Internet: please note that techs are currently onsite and busy recrimping the cable causing the current issue on the network
***-07-15-1238 Regards: Jacques Nortje
[26-07 18:46] Jenny Internet: Hi I am having a look. ***-07-15-1238 Regards: Bradley ****
[26-07 19:13] Jenny Internet: I understand your frustration and I sincerely apologize for the ongoing issues. I have just finished testing your connection, and it appears that the backhaul, which has caused problems in the past, is currently syncing at 100Mbps. I am escalating this to our technical team for further investigation.
I assure you that we are prioritizing your case and will work diligently to resolve this as quickly as possible. I will keep you updated with any new information. ***-07-15-1238 Regards: Bradley ****
[26-07 19:32] Jenny Internet: Dear valued customer,
Please note that your support ticket *** has been reviewed by our advanced support team and has now been returned for further processing. An agent will be in contact with you shortly to provide additional assistance and ensure resolution. Thank you for your continued patience
Kind regards
Joshua De Beer
Jenny Internet
MJ
Monique J's update26 Jul 2024, 19:51
Reviewer Update
And yet......26/07.....and here we are still at the same 0.9mg.
[15-07 18:46] Jenny Internet: I have opened a support ticket for your request.
***-07-15-1238.
Problem: Speed Problem.
I am responsible for assisting you resolve this.
Kind Regards
Smangaliso Ndaba
Jenny Internet
[16-07 10:20] Jenny Internet: Hi JJ. The other ticket is still open and being sorted out. I will assist the agent with this as well to speed the process for you. ***-07-16-760 Regards: Damon Vogel
[17-07 20:55] Jenny Internet: Thank you for your update an agent will call you shortly. ***-07-16-760 Regards: Simphiwe Sibiya
[19-07 18:41] Jenny Internet: Dear valued customer,
Kindly be advised that a Tower in your area is down. Technicians are working on resolving the matter.
Thank you for your patience.
Kind regards
Thivar Raghoo
Jenny Internet
[19-07 19:52] Jenny Internet: Hi JJ you will notice a drop on your connection for a few minutes as we are working on your connection.
Thank you for being a Jenny customer, have a great day😀 ***-07-15-1238 Regards: Smangaliso Ndaba
[20-07 15:19] Jenny Internet: Hi, I have spoken with our technician, and he has requested that we follow up with him at 5pm today. Once I receive feedback from him, I will inform you immediately. ***-07-15-1238 Regards: Bradley ****
[21-07 10:00] Jenny Internet: please note that techs are currently onsite and busy recrimping the cable causing the current issue on the network
***-07-15-1238 Regards: Jacques Nortje
[26-07 18:46] Jenny Internet: Hi I am having a look. ***-07-15-1238 Regards: Bradley ****
[26-07 19:13] Jenny Internet: I understand your frustration and I sincerely apologize for the ongoing issues. I have just finished testing your connection, and it appears that the backhaul, which has caused problems in the past, is currently syncing at 100Mbps. I am escalating this to our technical team for further investigation.
I assure you that we are prioritizing your case and will work diligently to resolve this as quickly as possible. I will keep you updated with any new information. ***-07-15-1238 Regards: Bradley ****
[26-07 19:32] Jenny Internet: Dear valued customer,
Please note that your support ticket *** has been reviewed by our advanced support team and has now been returned for further processing. An agent will be in contact with you shortly to provide additional assistance and ensure resolution. Thank you for your continued patience
Kind regards
Joshua De Beer
Jenny Internet
[15-07 18:46] Jenny Internet: I have opened a support ticket for your request.
***-07-15-1238.
Problem: Speed Problem.
I am responsible for assisting you resolve this.
Kind Regards
Smangaliso Ndaba
Jenny Internet
[16-07 10:20] Jenny Internet: Hi JJ. The other ticket is still open and being sorted out. I will assist the agent with this as well to speed the process for you. ***-07-16-760 Regards: Damon Vogel
[17-07 20:55] Jenny Internet: Thank you for your update an agent will call you shortly. ***-07-16-760 Regards: Simphiwe Sibiya
[19-07 18:41] Jenny Internet: Dear valued customer,
Kindly be advised that a Tower in your area is down. Technicians are working on resolving the matter.
Thank you for your patience.
Kind regards
Thivar Raghoo
Jenny Internet
[19-07 19:52] Jenny Internet: Hi JJ you will notice a drop on your connection for a few minutes as we are working on your connection.
Thank you for being a Jenny customer, have a great day😀 ***-07-15-1238 Regards: Smangaliso Ndaba
[20-07 15:19] Jenny Internet: Hi, I have spoken with our technician, and he has requested that we follow up with him at 5pm today. Once I receive feedback from him, I will inform you immediately. ***-07-15-1238 Regards: Bradley ****
[21-07 10:00] Jenny Internet: please note that techs are currently onsite and busy recrimping the cable causing the current issue on the network
***-07-15-1238 Regards: Jacques Nortje
[26-07 18:46] Jenny Internet: Hi I am having a look. ***-07-15-1238 Regards: Bradley ****
[26-07 19:13] Jenny Internet: I understand your frustration and I sincerely apologize for the ongoing issues. I have just finished testing your connection, and it appears that the backhaul, which has caused problems in the past, is currently syncing at 100Mbps. I am escalating this to our technical team for further investigation.
I assure you that we are prioritizing your case and will work diligently to resolve this as quickly as possible. I will keep you updated with any new information. ***-07-15-1238 Regards: Bradley ****
[26-07 19:32] Jenny Internet: Dear valued customer,
Please note that your support ticket *** has been reviewed by our advanced support team and has now been returned for further processing. An agent will be in contact with you shortly to provide additional assistance and ensure resolution. Thank you for your continued patience
Kind regards
Joshua De Beer
Jenny Internet
MJ
Monique J's updateReviewer Update
26 Jul 2024, 19:55Pierre,as hello peter rejects your contact nm you provided before I am unable to contact you directly,I have asked the call centre agent for your contact info or to get me connected with you or Akhil but unfortunately they refuse and therefor I have no choise than ask for assistanc on this platform again.Could you please check and resolve this for us,I am out of words and just lost by now,same ticket nm still as provided before.I just do not know anymore.
MJ
Monique J's update26 Jul 2024, 19:55
Reviewer Update
Pierre,as hello peter rejects your contact nm you provided before I am unable to contact you directly,I have asked the call centre agent for your contact info or to get me connected with you or Akhil but unfortunately they refuse and therefor I have no choise than ask for assistanc on this platform again.Could you please check and resolve this for us,I am out of words and just lost by now,same ticket nm still as provided before.I just do not know anymore.
MJ
Monique J's updateReviewer Update
28 Jul 2024, 13:4928 July,STILL ****ING OFF !!!!!!!!!!! IM DONE.IM CANCELING MY CONTRACT AS JENNY IS TAKING OUR MONTHLY PAYMENTS BUT NOT DELIVERING THE SERVICE.A WHOLE MONTH PAID YET ONLYB3 OR 5 DAYS OF SERVICE,PLUS 36HOURS IN TOTAL ON THE PHONE TO GET ASSISTANCE,YOU TAKE OUR MONEY,YOU COST US AIRTIME AND TIME,COSTING US LOSING BUSISNESS,AND NOT PROVIDING NETWORK.CLEARLY ABSELUTELY NO ONE AT THE ENTIRE JENNYS IS CAPABLE OF GETTING THE ISSUE SORTED OUT AND CLEARLY ITS AN UNRELIABLE SERVICE NOW.
MJ
Monique J's update28 Jul 2024, 13:49
Reviewer Update
28 July,STILL ****ING OFF !!!!!!!!!!! IM DONE.IM CANCELING MY CONTRACT AS JENNY IS TAKING OUR MONTHLY PAYMENTS BUT NOT DELIVERING THE SERVICE.A WHOLE MONTH PAID YET ONLYB3 OR 5 DAYS OF SERVICE,PLUS 36HOURS IN TOTAL ON THE PHONE TO GET ASSISTANCE,YOU TAKE OUR MONEY,YOU COST US AIRTIME AND TIME,COSTING US LOSING BUSISNESS,AND NOT PROVIDING NETWORK.CLEARLY ABSELUTELY NO ONE AT THE ENTIRE JENNYS IS CAPABLE OF GETTING THE ISSUE SORTED OUT AND CLEARLY ITS AN UNRELIABLE SERVICE NOW.