JZ
Julandi Z
1 reviews | Active since Dec 2018
04 Jan 2021, 20:45
Worst service
They send me an mail and sms stating that my account is in arrears and that my account will be suspended,and if I pay using the link they have send it will be activated immediately.
"TEMPORARILY SUSPENDED
Your account is unfortunately overdue and your services have been temporarily suspended.
To reconnect your Internet please use this secure.
Using the Secure Payment Gateway link will ensure IMMEDIATE ACTIVATION of your services.:
But still NO INTERNET!!!!
Helpful (0)
Replies (6)0
Replies (6)
Jenny Internet's replyOfficial
05 Jan 2021, 08:26Good Day Julandi kindly note a Telesales Agent will contact you shortly as we would like to resolve this issue, *** is your ticket reference Kind Regards
Jenny Internet's reply05 Jan 2021, 08:26
Official
Good Day Julandi kindly note a Telesales Agent will contact you shortly as we would like to resolve this issue, *** is your ticket reference Kind Regards
JZ
Julandi Z's updateReviewer Update
05 Jan 2021, 08:33I don't want anymore empty excuses,I made a payment. Which was not outstanding in the first place. Then you reversed the payment. So I still can't access my internet. I've send you mails asking to state where that overdue amount is coming from and no answers. Only now when I place a review on Hellopeter then you reply......
Like I've asked a million times already,activate my internet,because I DID PAY. And then mail me the so a 12 month statement so I can see why there is all of the sudden an overdue amount. No phone calls and empty promises
Like I've asked a million times already,activate my internet,because I DID PAY. And then mail me the so a 12 month statement so I can see why there is all of the sudden an overdue amount. No phone calls and empty promises
JZ
Julandi Z's update05 Jan 2021, 08:33
Reviewer Update
I don't want anymore empty excuses,I made a payment. Which was not outstanding in the first place. Then you reversed the payment. So I still can't access my internet. I've send you mails asking to state where that overdue amount is coming from and no answers. Only now when I place a review on Hellopeter then you reply......
Like I've asked a million times already,activate my internet,because I DID PAY. And then mail me the so a 12 month statement so I can see why there is all of the sudden an overdue amount. No phone calls and empty promises
Like I've asked a million times already,activate my internet,because I DID PAY. And then mail me the so a 12 month statement so I can see why there is all of the sudden an overdue amount. No phone calls and empty promises
Jenny Internet's replyOfficial
05 Jan 2021, 14:57Good Day Julandi
As per our conversation, all necessary credits has been done on your account, we would like to apologize for the inconvenience caused by this, you are a valued client of jenny Internet and we like you a lot . Kind Regards
As per our conversation, all necessary credits has been done on your account, we would like to apologize for the inconvenience caused by this, you are a valued client of jenny Internet and we like you a lot . Kind Regards
Jenny Internet's reply05 Jan 2021, 14:57
Official
Good Day Julandi
As per our conversation, all necessary credits has been done on your account, we would like to apologize for the inconvenience caused by this, you are a valued client of jenny Internet and we like you a lot . Kind Regards
As per our conversation, all necessary credits has been done on your account, we would like to apologize for the inconvenience caused by this, you are a valued client of jenny Internet and we like you a lot . Kind Regards
JZ
Julandi Z's updateReviewer Update
05 Jan 2021, 15:12But now I receive an email stating that I owe more!!???? How is that even possible???
You credit me then send me a mail that I owe more???
"Kindly note a credit of R251.90 has been done on your accountamount outstanding is now R657"
Please help me understand?
This is just plain unprofessional.
You credit me then send me a mail that I owe more???
"Kindly note a credit of R251.90 has been done on your accountamount outstanding is now R657"
Please help me understand?
This is just plain unprofessional.
JZ
Julandi Z's update05 Jan 2021, 15:12
Reviewer Update
But now I receive an email stating that I owe more!!???? How is that even possible???
You credit me then send me a mail that I owe more???
"Kindly note a credit of R251.90 has been done on your accountamount outstanding is now R657"
Please help me understand?
This is just plain unprofessional.
You credit me then send me a mail that I owe more???
"Kindly note a credit of R251.90 has been done on your accountamount outstanding is now R657"
Please help me understand?
This is just plain unprofessional.
Jenny Internet's replyOfficial
06 Jan 2021, 08:31Good Day Julandi
I have been trying to contact you and communicate with you via email and you do not seem to answer, may you please respond as Jenny Internet is trying to resolve this issue Kind Regards
I have been trying to contact you and communicate with you via email and you do not seem to answer, may you please respond as Jenny Internet is trying to resolve this issue Kind Regards
Jenny Internet's reply06 Jan 2021, 08:31
Official
Good Day Julandi
I have been trying to contact you and communicate with you via email and you do not seem to answer, may you please respond as Jenny Internet is trying to resolve this issue Kind Regards
I have been trying to contact you and communicate with you via email and you do not seem to answer, may you please respond as Jenny Internet is trying to resolve this issue Kind Regards
JZ
Julandi Z's updateReviewer Update
06 Jan 2021, 09:05I answered all the emails.
And asked the exact same question like I did above.
And asked the exact same question like I did above.
JZ
Julandi Z's update06 Jan 2021, 09:05
Reviewer Update
I answered all the emails.
And asked the exact same question like I did above.
And asked the exact same question like I did above.