Worst ISP I have ever dealt with!

For the past 2 months I have experienced packet loss in the 10 - 34% margin, currently it's at 10% avg. I cannot stream or play online without switching over to a 3g hotspot. I have been calling Jenny Support each day for weeks now with no results at all.

First they tried to strong arm me into buying new equipment knowing there is nothing wrong with the current equipment as it was tested by the company that did the initial installation.

Then after weeks of calling support it was due to the first brake in the WACS and SAT-3 cables that apparently caused the issues beforehand? After they were fixed my problems persisted and even got worse.

Now after 8 weeks of calling my connection issues is due to the current lockdown that started on 26 March according to their support? WHAT?!

I sent numerous attachments to support showing the packet loss with the in-house testing of my network from their Litebeam dish showing no problems on my personal network when they denied that my connection issue is on their end.

This is utterly unacceptable and blatant false adverti*****t of their internet packages.

Apparently they cannot fix my connection but still they will deduct the full amount for the line each month knowing its not what I singed for, refusing to respond to my reimbur*****t tickets for not even being able to use the connection.

I cannot believe this is how a company can go about doing business!