IvdM
Ivan van der Merwe
1 reviews | Active since Oct 2019
28 Oct 2025, 11:13
Worst ISP
This company is the worst ISP out there. They just dont care for your experience. I am using their 15mb line. You hardly ever get more 4mbs, when you log a support ticket they dont even correspond and blame the site. When you ask to get the site assessed, nothing happens. From time to time it works beautifully without any problems. Then for the same amount of time it will just drop and forget about any service. R900 a month for 3 - 4mbps with latency well in the region 0f 500ms. Stay away
Helpful (0)
Replies (3)0
Replies (3)
Jenny Internet's replyOfficial
28 Oct 2025, 11:33Hi Ivan,
Thank you for your feedback, and we sincerely apologize for the service issues you’ve been experiencing. We’ve opened a support ticket under reference ***, and one of our support agents will be contacting you shortly to investigate and resolve the matter.
We appreciate your patience and the opportunity to get this sorted for you as quickly as possible.
Kind regards,
Amanda
Thank you for your feedback, and we sincerely apologize for the service issues you’ve been experiencing. We’ve opened a support ticket under reference ***, and one of our support agents will be contacting you shortly to investigate and resolve the matter.
We appreciate your patience and the opportunity to get this sorted for you as quickly as possible.
Kind regards,
Amanda
Jenny Internet's reply28 Oct 2025, 11:33
Official
Hi Ivan,
Thank you for your feedback, and we sincerely apologize for the service issues you’ve been experiencing. We’ve opened a support ticket under reference ***, and one of our support agents will be contacting you shortly to investigate and resolve the matter.
We appreciate your patience and the opportunity to get this sorted for you as quickly as possible.
Kind regards,
Amanda
Thank you for your feedback, and we sincerely apologize for the service issues you’ve been experiencing. We’ve opened a support ticket under reference ***, and one of our support agents will be contacting you shortly to investigate and resolve the matter.
We appreciate your patience and the opportunity to get this sorted for you as quickly as possible.
Kind regards,
Amanda
IvdM
Ivan van der Merwe's updateReviewer Update
28 Oct 2025, 18:35Thank you for your response, it is a pity that you dont respond this quick on the tickets that gets logged, today for the 3rd time in one week, I was promised a technician would come to assess the issue further and again nobody pitched. That is 3 days I had to take leave. You stand firm that there is no issue at the designated sector, yet during peak hours the service is worst affected. I am lucky to get 2mbps download and a shocking 0.08 upload. That is R900 a month service for you.
IvdM
Ivan van der Merwe's update28 Oct 2025, 18:35
Reviewer Update
Thank you for your response, it is a pity that you dont respond this quick on the tickets that gets logged, today for the 3rd time in one week, I was promised a technician would come to assess the issue further and again nobody pitched. That is 3 days I had to take leave. You stand firm that there is no issue at the designated sector, yet during peak hours the service is worst affected. I am lucky to get 2mbps download and a shocking 0.08 upload. That is R900 a month service for you.
Jenny Internet's replyOfficial
30 Oct 2025, 09:43Hi Ivan,
Thank you for replying on ticket *** that Everything seems back to normal. Kind Regards
Thank you for replying on ticket *** that Everything seems back to normal. Kind Regards
Jenny Internet's reply30 Oct 2025, 09:43
Official
Hi Ivan,
Thank you for replying on ticket *** that Everything seems back to normal. Kind Regards
Thank you for replying on ticket *** that Everything seems back to normal. Kind Regards