1 reviews | Active since Feb 2015
worst internet provider
So, I have Had trouble with my Internet for more than a year. Jenny's will phone from New Castle and tel me that they have made adjustments, but no change. I had to go to Potchefstroom Branch to beg them to come out. Then I got hacked on my router and since then, trouble after trouble. 2months ago, They told me it was a faulty router, so I had to get a new one(That I have to now lease from them) A month later, SAME STORY, no Internet or very low speed. New Castle Made adjustments over the span of 2 weeks, but nothing changed. The local Branch eventualy came out only to find a (New router) in such a state that they could not even access it. (HOW DID NEW CASTLE MADE ADJUSTMENTS OVER THAT PERIOD???????) They relaced my Router AGAIN. That lasted for a whole WEEK. Now I do not have internet AGAIN.. Jenny's..... You suck
Thank you for taking the time to share your experience with us. We're very sorry to hear about the repeated disruptions and frustrations you've faced with your internet service and the support you've received — this is certainly not the standard we aim to deliver.
We sincerely apologise for the prolonged inconvenience, especially the multiple router issues, lack of effective communication, and the delays in resolving your connectivity problems. We understand how essential reliable internet is, and we truly regret not meeting your expectations.
Your concerns about the inconsistency between reported remote adjustments and the actual state of your router are valid. We are escalating this matter to our technical operations and service teams, including both the Newcastle and Potchefstroom branches, to investigate thoroughly and prevent further issues.
A senior support agent will reach out to you within the next 24 hours to coordinate a resolution and provide clarity on the steps being taken. We are committed to restoring your trust in our service.
Thank you again for bringing this to our attention.
Kind regards,
Amanda
Thank you for taking the time to share your experience with us. We're very sorry to hear about the repeated disruptions and frustrations you've faced with your internet service and the support you've received — this is certainly not the standard we aim to deliver.
We sincerely apologise for the prolonged inconvenience, especially the multiple router issues, lack of effective communication, and the delays in resolving your connectivity problems. We understand how essential reliable internet is, and we truly regret not meeting your expectations.
Your concerns about the inconsistency between reported remote adjustments and the actual state of your router are valid. We are escalating this matter to our technical operations and service teams, including both the Newcastle and Potchefstroom branches, to investigate thoroughly and prevent further issues.
A senior support agent will reach out to you within the next 24 hours to coordinate a resolution and provide clarity on the steps being taken. We are committed to restoring your trust in our service.
Thank you again for bringing this to our attention.
Kind regards,
Amanda