TS
Tlhoriso S
1 reviews | Active since Jan 2024
03 Sept 2025, 15:08
Worst experience ever
The sales department is very fast but the support is zero. I lodged a relocation installation and they said Tuesday Tuesday when I followed up they postponed to Wednesday and Wednesday they saying nothing at all the calls are not going through yoooh
Helpful (0)
Replies (1)0
Replies (1)
Jenny Internet's replyOfficial
03 Sept 2025, 16:36Hi Tlhoriso,
We're very sorry to hear about your frustrating experience with your relocation request. We completely understand how disappointing it is when expectations are not met — especially with delays and communication breakdowns.
This is not the level of service we aim to provide. We’ve escalated your case to our support and installation teams for urgent attention, and a representative will reach out to you shortly to provide an update and ensure the matter is resolved as quickly as possible.
Thank you for your patience, and for bringing this to our attention.
Kind regards,
Amanda
We're very sorry to hear about your frustrating experience with your relocation request. We completely understand how disappointing it is when expectations are not met — especially with delays and communication breakdowns.
This is not the level of service we aim to provide. We’ve escalated your case to our support and installation teams for urgent attention, and a representative will reach out to you shortly to provide an update and ensure the matter is resolved as quickly as possible.
Thank you for your patience, and for bringing this to our attention.
Kind regards,
Amanda
Jenny Internet's reply03 Sept 2025, 16:36
Official
Hi Tlhoriso,
We're very sorry to hear about your frustrating experience with your relocation request. We completely understand how disappointing it is when expectations are not met — especially with delays and communication breakdowns.
This is not the level of service we aim to provide. We’ve escalated your case to our support and installation teams for urgent attention, and a representative will reach out to you shortly to provide an update and ensure the matter is resolved as quickly as possible.
Thank you for your patience, and for bringing this to our attention.
Kind regards,
Amanda
We're very sorry to hear about your frustrating experience with your relocation request. We completely understand how disappointing it is when expectations are not met — especially with delays and communication breakdowns.
This is not the level of service we aim to provide. We’ve escalated your case to our support and installation teams for urgent attention, and a representative will reach out to you shortly to provide an update and ensure the matter is resolved as quickly as possible.
Thank you for your patience, and for bringing this to our attention.
Kind regards,
Amanda