WS
Waldo S
1 reviews | Active since Apr 2020
03 Jan 2026, 22:23
When will Jenny's Internet fix their sh@t?
Constant "connected, no internet", you get up reset and pray your internet returns. You pay for 50-meg line, but your upload speed is 6 Mbps. Best part everybody was sleeping, and I am the only one using the internet. I cannot stream because I get the little circle of death—constant buffering, so much so that I want to throw a shoe through my screen out of frustration. Get another tower up or upgrade your existing tower with longer range. How can you expect people to pay for POOR internet guys? Really? This is now my second bad review because your promised solution never appeared...
Helpful (0)
Replies (1)0
Replies (1)
Jenny Internet's replyOfficial
06 Jan 2026, 07:28 Thank you for your feedback, and we sincerely apologize for the continued problems you’re experiencing. We understand how frustrating it is to repeatedly see a “connected, no internet” status, especially when you are paying for a 50 Mbps service and still experiencing poor upload speeds and constant buffering — even when you are the only user online. We acknowledge that this is your second review and that the previously promised solution was not delivered. This is unacceptable, and we take full responsibility for the lack of resolution and communication. Your concerns regarding network capacity and tower upgrades have been noted. We would like to escalate your matter for an in-depth technical investigation, including line quality, tower load, and throughput performance, to identify and implement a long-term solution.
Please find the ref *** as the query was resolved
We value your feedback and would like the opportunity to restore your confidence in our service.
Kind Regards
Cathy Bester
Please find the ref *** as the query was resolved
We value your feedback and would like the opportunity to restore your confidence in our service.
Kind Regards
Cathy Bester
Jenny Internet's reply06 Jan 2026, 07:28
Official
Thank you for your feedback, and we sincerely apologize for the continued problems you’re experiencing. We understand how frustrating it is to repeatedly see a “connected, no internet” status, especially when you are paying for a 50 Mbps service and still experiencing poor upload speeds and constant buffering — even when you are the only user online. We acknowledge that this is your second review and that the previously promised solution was not delivered. This is unacceptable, and we take full responsibility for the lack of resolution and communication. Your concerns regarding network capacity and tower upgrades have been noted. We would like to escalate your matter for an in-depth technical investigation, including line quality, tower load, and throughput performance, to identify and implement a long-term solution.
Please find the ref *** as the query was resolved
We value your feedback and would like the opportunity to restore your confidence in our service.
Kind Regards
Cathy Bester
Please find the ref *** as the query was resolved
We value your feedback and would like the opportunity to restore your confidence in our service.
Kind Regards
Cathy Bester