Very Poor Service Delivery

When you sign up for their services,all goes well at the beginning. Moving forward it is continues issues. There are no support at the times when you do experience the problems. You have to wait until "office hours" this is annoying as most of the time this is exactly when the problems occur. They are quick to respond "sometimes", but the problem does not get resolved and stay resolved. They receive full payment for an entire calendar month's worth of service and yet I do not have internet for a full calendar month. They do not reimburse their clients in any way. They only give apologies.If I should tell them I can not make the monthly payment because I have "issues" they will suspend my service and yet they want me to accept the apologies and feel that this is fair. They never struggle to get a payment from me at any given time. Is this a matter to direct to the ombudsman.....I wonder. I will not recommend them to anyone again.