BD
Brenna D
1 reviews | Active since Dec 2025
29 Dec 2025, 16:13
Very poor customer service
Very poor service. We have tried contacting the support line multiple times, we get a response and then never hear back about what to do or help fixing the problem. There is no communication, and if you try to call, it does not go through.
Helpful (0)
Replies (1)0
Replies (1)
Jenny Internet's replyOfficial
06 Jan 2026, 07:23 hank you for bringing this to our attention. We sincerely apologize for the poor service and lack of communication you’ve experienced — this is not the standard we strive for. We understand how frustrating it is to reach out for assistance, receive an initial response, and then not get any follow-up, especially when calls are not going through. This is certainly not acceptable, and we are taking your feedback seriously. We would appreciate the opportunity to investigate this matter and assist you properly. Please share your account number or contact details so we can review your case and ensure that you receive the support and communication you deserve.
Kind Regards
Cathy Bester
Kind Regards
Cathy Bester
Jenny Internet's reply06 Jan 2026, 07:23
Official
hank you for bringing this to our attention. We sincerely apologize for the poor service and lack of communication you’ve experienced — this is not the standard we strive for. We understand how frustrating it is to reach out for assistance, receive an initial response, and then not get any follow-up, especially when calls are not going through. This is certainly not acceptable, and we are taking your feedback seriously. We would appreciate the opportunity to investigate this matter and assist you properly. Please share your account number or contact details so we can review your case and ensure that you receive the support and communication you deserve.
Kind Regards
Cathy Bester
Kind Regards
Cathy Bester