JF
Jamie F
1 reviews | Active since May 2024
11 Jun 2025, 21:06
Very frustrated with Jenny internet
Struggling every 2nd day with this ips, log a fault they do something and it works for 1 maby 2 days, then log another fault and so on and so on for about 6 months now ... High latency and packet loss! Cant even watch prime video or Disney plus it buffers then comes the 420p quality! They cant or won't solve this problem once and for all! Im paying R1000 a month to use my phone Hotspot for internet??? What am i paying for????? I DO not recommend jenny's to anyone and i am considering to cancel this excuse for a internet service provider
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Replies (1)
Jenny Internet's replyOfficial
12 Jun 2025, 07:49Hi Jamie,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the ongoing issues you've experienced — we understand how frustrating inconsistent service and high latency can be, especially when you're paying for a premium connection.
Your experience is certainly not what we strive for at Jenny Internet. We’ve located your account and have escalated the matter to our technical team for urgent attention. Our goal is to resolve this issue once and for all and ensure you receive the reliable service you expect and deserve.
We sincerely apologize for the inconvenience caused and appreciate your patience. We’ll be in touch shortly with an update.
Kind regards,
Amanda
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the ongoing issues you've experienced — we understand how frustrating inconsistent service and high latency can be, especially when you're paying for a premium connection.
Your experience is certainly not what we strive for at Jenny Internet. We’ve located your account and have escalated the matter to our technical team for urgent attention. Our goal is to resolve this issue once and for all and ensure you receive the reliable service you expect and deserve.
We sincerely apologize for the inconvenience caused and appreciate your patience. We’ll be in touch shortly with an update.
Kind regards,
Amanda
Jenny Internet's reply12 Jun 2025, 07:49
Official
Hi Jamie,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the ongoing issues you've experienced — we understand how frustrating inconsistent service and high latency can be, especially when you're paying for a premium connection.
Your experience is certainly not what we strive for at Jenny Internet. We’ve located your account and have escalated the matter to our technical team for urgent attention. Our goal is to resolve this issue once and for all and ensure you receive the reliable service you expect and deserve.
We sincerely apologize for the inconvenience caused and appreciate your patience. We’ll be in touch shortly with an update.
Kind regards,
Amanda
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the ongoing issues you've experienced — we understand how frustrating inconsistent service and high latency can be, especially when you're paying for a premium connection.
Your experience is certainly not what we strive for at Jenny Internet. We’ve located your account and have escalated the matter to our technical team for urgent attention. Our goal is to resolve this issue once and for all and ensure you receive the reliable service you expect and deserve.
We sincerely apologize for the inconvenience caused and appreciate your patience. We’ll be in touch shortly with an update.
Kind regards,
Amanda