very bad service from internet service provide JENNY

For over a week - possibly closer to 2 weeks, I and many others in Wakkerstroom have had little to zero internet. Phoning the call centre is an horrific experience. they have agents who mumble and mutter because the mics on their headsets is anywhere else except in front of their mouths.. Once they readjust it mic - one can actually UNDERSTAND them. One agent is spoke to in SALES this morning - after waiting for about 5 minutes, said "if i put my mic infront of my mouth then i cannot hear you ".... what kind of equipment are they using??? Obviously some serious training is needed for all the call centre agents, I have a list of names that i have spoken to or being mumbled at over the last 10 days to 2 weeks. Each call - results in " i will call you back" when? "oh in ten minutes", "within an hour " all lies - NO one calls back. Asking "what is the issue" - oh let me find out, let me check your profile, let me....... ??? it makes no difference, you do NOT get an answer - coherent or otherwise. No one knows what is going on, NO ONE. Try to speak to the call centre manager - not available - in a meeting, I left several messages for him to call me - STILL WAITING ... and today I hear "HE IS ON LEAVE .... how rude.! we eventually get told there is an "equipment issue". But no info on when it will be fixed. I now ( about 5 minutes ago ) hear that the tower needs a new radio and the radio has been ordered by ????????????????? and it will be fixed ON Monday... not BY Monday - but ON Monday, what has happened to Tomorrow ( Friday, ) Saturday, or Sunday - which basically means that those of us who depend on this shocking service must wait till Monday to see if we have internet or not. I have lost out on so much income this week - like many others - in Wakkerstroom - but does JENNY care - DEFINITELY NOT.!! I tried Sales, I tried Accounts, just to see if I could speak to someone who could assist.. again no use at all. It is honestly the most useless company I have ever had the misfortune to work with AND I am spending R+/-2650..00 a month for this NON EXISTENT SERVICE. !!!! It has been so bad that one could not even do a "speed test".