JP
Jacobus P
1 reviews | Active since Mar 2012
28 Apr 2025, 18:52
Very bad customer service!
These people's customer service is shockingly bad! It is only topped by their bad interrupted internet service! If you live in the Western Cape... STAY AWAY! My internet is constantly slow, below 1mbps. Countless promises have been made to no avail. Try to contact them... useless you never get the same person or a straight answer from them. They told me I use the wrong reference number, so I changed it to what they said. Now after 6 months they say I use the wrong reference number and have suspended my account! very bad service provider.
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Jenny Internet's replyOfficial
30 Apr 2025, 09:44Hi Jacobus,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the difficulties you’ve faced with both the service and support you’ve received.
This is not the standard we strive to maintain, and I completely understand how frustrating it must be to deal with ongoing speed issues and confusion around your account. We regret the inconvenience caused and sincerely apologize for the lack of consistency in our communication.
We’d like to urgently review your account and ensure that this is sorted out properly. A team member will reach out to you directly to assist in resolving the matter as quickly as possible.
Thank you again for your feedback — it helps us identify where we need to improve. We hope to restore your confidence in our service.
Kind regards,
Amanda
Thank you for taking the time to share your experience. I’m truly sorry to hear about the difficulties you’ve faced with both the service and support you’ve received.
This is not the standard we strive to maintain, and I completely understand how frustrating it must be to deal with ongoing speed issues and confusion around your account. We regret the inconvenience caused and sincerely apologize for the lack of consistency in our communication.
We’d like to urgently review your account and ensure that this is sorted out properly. A team member will reach out to you directly to assist in resolving the matter as quickly as possible.
Thank you again for your feedback — it helps us identify where we need to improve. We hope to restore your confidence in our service.
Kind regards,
Amanda
Jenny Internet's reply30 Apr 2025, 09:44
Official
Hi Jacobus,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the difficulties you’ve faced with both the service and support you’ve received.
This is not the standard we strive to maintain, and I completely understand how frustrating it must be to deal with ongoing speed issues and confusion around your account. We regret the inconvenience caused and sincerely apologize for the lack of consistency in our communication.
We’d like to urgently review your account and ensure that this is sorted out properly. A team member will reach out to you directly to assist in resolving the matter as quickly as possible.
Thank you again for your feedback — it helps us identify where we need to improve. We hope to restore your confidence in our service.
Kind regards,
Amanda
Thank you for taking the time to share your experience. I’m truly sorry to hear about the difficulties you’ve faced with both the service and support you’ve received.
This is not the standard we strive to maintain, and I completely understand how frustrating it must be to deal with ongoing speed issues and confusion around your account. We regret the inconvenience caused and sincerely apologize for the lack of consistency in our communication.
We’d like to urgently review your account and ensure that this is sorted out properly. A team member will reach out to you directly to assist in resolving the matter as quickly as possible.
Thank you again for your feedback — it helps us identify where we need to improve. We hope to restore your confidence in our service.
Kind regards,
Amanda