SS
Stephan S
1 reviews | Active since May 2015
24 Apr 2025, 08:30
Utterly poor service
Good day.. Im really getting tires now of you guys..hoe many times must I phone you and tell you to CANCEL my subscribtion..its been 2 minths since i been telling to cancel. Ibe even write a online cancellation form but still you sending me demwnds for payment..worst sercice provider ever
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Replies (1)
Jenny Internet's replyOfficial
24 Apr 2025, 14:51Hi Stephan,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this has caused you.
We understand how upsetting it must be to keep receiving payment requests after requesting a cancellation. This is definitely not the level of service we aim to provide.
Please be assured that our Cancellations Department has been notified and will be giving you a call shortly to resolve this matter directly and ensure everything is finalized.
Once again, we apologize for the trouble, and we appreciate your patience as we work to make this right.
Kind regards,
Amanda
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this has caused you.
We understand how upsetting it must be to keep receiving payment requests after requesting a cancellation. This is definitely not the level of service we aim to provide.
Please be assured that our Cancellations Department has been notified and will be giving you a call shortly to resolve this matter directly and ensure everything is finalized.
Once again, we apologize for the trouble, and we appreciate your patience as we work to make this right.
Kind regards,
Amanda
Jenny Internet's reply24 Apr 2025, 14:51
Official
Hi Stephan,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this has caused you.
We understand how upsetting it must be to keep receiving payment requests after requesting a cancellation. This is definitely not the level of service we aim to provide.
Please be assured that our Cancellations Department has been notified and will be giving you a call shortly to resolve this matter directly and ensure everything is finalized.
Once again, we apologize for the trouble, and we appreciate your patience as we work to make this right.
Kind regards,
Amanda
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this has caused you.
We understand how upsetting it must be to keep receiving payment requests after requesting a cancellation. This is definitely not the level of service we aim to provide.
Please be assured that our Cancellations Department has been notified and will be giving you a call shortly to resolve this matter directly and ensure everything is finalized.
Once again, we apologize for the trouble, and we appreciate your patience as we work to make this right.
Kind regards,
Amanda