TH
Trevor H
1 reviews | Active since Dec 2010
16 Jul 2024, 09:45
Unstable connection and lousy service.
For months reasonable service , then when any problem occurs, lip service only. No action on providing the advertised/chosen/contractual bandwidth. For a week, instability and less than ten percent of upload speed even when it is connected. To add insult to injury, poor communications cap off a very unsatisfactory delivery of service.
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Jenny Internet's replyOfficial
16 Jul 2024, 10:25Hi Trevor,
Thank you for bringing this matter to our attention. We apologize for the inconvenience and frustration caused by the instability of your connection and the issues with your service.
To investigate and address your concerns promptly, could you please provide us with your customer code or ticket reference number? This will help us escalate the issue to our Support Manager for urgent attention and ensure that we can resolve it as quickly as possible.
We are committed to providing you with the reliable service you expect and deserve.
Best regards,Pierre
Thank you for bringing this matter to our attention. We apologize for the inconvenience and frustration caused by the instability of your connection and the issues with your service.
To investigate and address your concerns promptly, could you please provide us with your customer code or ticket reference number? This will help us escalate the issue to our Support Manager for urgent attention and ensure that we can resolve it as quickly as possible.
We are committed to providing you with the reliable service you expect and deserve.
Best regards,Pierre
Jenny Internet's reply16 Jul 2024, 10:25
Official
Hi Trevor,
Thank you for bringing this matter to our attention. We apologize for the inconvenience and frustration caused by the instability of your connection and the issues with your service.
To investigate and address your concerns promptly, could you please provide us with your customer code or ticket reference number? This will help us escalate the issue to our Support Manager for urgent attention and ensure that we can resolve it as quickly as possible.
We are committed to providing you with the reliable service you expect and deserve.
Best regards,Pierre
Thank you for bringing this matter to our attention. We apologize for the inconvenience and frustration caused by the instability of your connection and the issues with your service.
To investigate and address your concerns promptly, could you please provide us with your customer code or ticket reference number? This will help us escalate the issue to our Support Manager for urgent attention and ensure that we can resolve it as quickly as possible.
We are committed to providing you with the reliable service you expect and deserve.
Best regards,Pierre