1 reviews | Active since Mar 2016
Unresolved Billing Queries
I have a billing dispute since August 2026. I have sent numerous emails (with supporting documentation), as well as WhatsApp. They have these automated responses, with no resolution. They close the tickets without resolving the matter. When you enquire, the matter is escalated - no one knows to where, cause issues does not get resolved.
Good day Karin
Thank you for bringing your billing dispute to our attention, and we sincerely apologize for the frustration caused by unresolved communications. This is certainly not the standard of service we aim to provide.
We want to locate your account and resolve this billing matter as a matter of urgency. As we are unable to identify your profile from this review alone, please send us a reply message with your Customer Code or Ticket Reference Number.
Once received, we will ensure your file is pulled, thoroughly reviewed, and handled by our accounts department to get this sorted out for you.
Best regards,
Nikita
Good day Karin
Thank you for bringing your billing dispute to our attention, and we sincerely apologize for the frustration caused by unresolved communications. This is certainly not the standard of service we aim to provide.
We want to locate your account and resolve this billing matter as a matter of urgency. As we are unable to identify your profile from this review alone, please send us a reply message with your Customer Code or Ticket Reference Number.
Once received, we will ensure your file is pulled, thoroughly reviewed, and handled by our accounts department to get this sorted out for you.
Best regards,
Nikita