1 reviews | Active since Oct 2021
Unprofessional service
I am very disappointed with the service I received from one of your representatives, Sihle Buthelezi from billing department.When I contacted Jenny Internet to request a simple change to my debit order date from the 5th to the 25th, I was met with unprofessional and disrespectful behavior.
Before I could even explain my situation, Sihle interrupted me and assumed my reason, asking “Why now? You know that debit order will bounce.”
This kind of response is unacceptable, especially when a customer is trying to engage politely and resolve an issue.
As a paying customer, I expect to be treated with respect and to have my concerns listened to — not judged or spoken over. This experience left me feeling disrespected and frustrated. I hope Jenny Internet takes this seriously and ensures better training and professionalism from its support team moving forward.
Thank you for taking the time to share your feedback. We are truly sorry for the experience you had when engaging with our billing department, and we apologise for any frustration or disrespect you felt during the interaction. This is certainly not the standard of service we aim to provide at Jenny Internet.
We take matters like this seriously and will address your concerns directly with the representative involved to ensure that our communication remains professional, respectful, and focused on helping our customers.
Your request regarding the change of your debit order date will be prioritised, and our team will reach out to confirm once it has been updated.
We value you as our customer and appreciate the opportunity to improve. Thank you for bringing this to our attention.
Kind regards,
Amanda
Thank you for taking the time to share your feedback. We are truly sorry for the experience you had when engaging with our billing department, and we apologise for any frustration or disrespect you felt during the interaction. This is certainly not the standard of service we aim to provide at Jenny Internet.
We take matters like this seriously and will address your concerns directly with the representative involved to ensure that our communication remains professional, respectful, and focused on helping our customers.
Your request regarding the change of your debit order date will be prioritised, and our team will reach out to confirm once it has been updated.
We value you as our customer and appreciate the opportunity to improve. Thank you for bringing this to our attention.
Kind regards,
Amanda