Unprofessional.

My internet is down for 2 days now and no one seems to want to try to help, on the phone the guy said that I had reset my router and that, that was the problem and he was rude, on the end of the day my dish was the problem. On Saturday morning they send someone to assist me and he came 40 min late. He could not even operate the laptop, I had to help him to log on my router and to ping my dish. They had to use my phone so that he can call the guy that should of been here to help me to help him over video call. Then they said they will only be able to help me on Monday. I am going to cancel my subscription at them. The worst and most unprofessional that I have seen.