dS
daniel S

1 reviews | Active since Sept 2018

17 Sept 2018, 14:40

The worst Wireless Internet Service in Rustenburg

Hi All Rustenburgers,

When ever considering wire less internet service in Rustenburg North West, please avoid Jenny internet service, it is worse than Vodacom.If you pay as per contract for between 4 to 8 M/s expect to receive 1 if the internet is working. When phoning or email, lost of excuses and never a mistake from there side.

So avoid them please. If someone reading this from Rustenburg and have the same bad experience from them please warn future customers.

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Replies (4)
Jenny Internet
Jenny Internet's reply17 Sept 2018, 14:46
Official

Dear Valued Client

Thank you for taking my call and bringing this to our attention.

This is the first time we are aware of any issues that you have been experiencing as there have been no previous support tickets logged.

A new support ticket has been logged with ***-09-17-170.

A technician has been assigned to investigate your problem.

Kind Regards

Jenny Internet

dS
daniel S's update17 Sept 2018, 15:48
Reviewer Update
Do you really want to use this platform? I will place all the emails been send between me and your sales person JC van Aswegen. What about all the phone calls. I would suggest before going on this kind of platform, do your homework first. Every time it is the same response but the internet speed stays the same and especially in peak hours. The fact is you can not deliver that is the bottom line, you have to many customers but not enough space. So if you really want me to place all the email traffic for the public to see, just reply yes and I will share this info. Why do you think people use this kind of platform?? I think that the general public is fed up for paying for services they are not getting. A private mail would only result in the same old story, there is nothing wrong from your side and at the end of the month I have to pay for something I could not use. What is the use of offering big data packages if the internet speed you can offer is so slow that it takes days to download anything, So I challenge you on this platform give me the speed I am paying for or cancelled my contract.
dS
daniel S's update17 Sept 2018, 15:48
Reviewer Update
Do you really want to use this platform? I will place all the emails been send between me and your sales person JC van Aswegen. What about all the phone calls. I would suggest before going on this kind of platform, do your homework first. Every time it is the same response but the internet speed stays the same and especially in peak hours. The fact is you can not deliver that is the bottom line, you have to many customers but not enough space. So if you really want me to place all the email traffic for the public to see, just reply yes and I will share this info. Why do you think people use this kind of platform?? I think that the general public is fed up for paying for services they are not getting. A private mail would only result in the same old story, there is nothing wrong from your side and at the end of the month I have to pay for something I could not use. What is the use of offering big data packages if the internet speed you can offer is so slow that it takes days to download anything, So I challenge you on this platform give me the speed I am paying for or cancelled my contract.
Jenny Internet
Jenny Internet's reply17 Sept 2018, 16:01
Official

Dear Valued Client

A technician has been assigned to investigate your issues.

He will be in contact shortly.

Kind Regards

Jenny Internet