1 reviews | Active since Dec 2024
The technician is refusing to check the infrastructure
I have been requesting for a technician to be sent out and check what might be the problem with my connection from 22 September 2025. I have not been assisted but I’m paying R858 monthly on time. On the 13 th of October an agent by the name Mpho called to check if I was assisted and I said no. He asked me what happened with the technician that came to install and I confirmed that the agent was very unprofessional doing a video call with his wife at my place and it was a very long call. He said that’s the only technician that is currently available and it seemed like the technician was refusing to come to my place as if I did something wrong by logging a complaint about him. Mpho confirmed that he’ll call me back later and he has not contacted me yet. I’m so tired of this Poor service from Jenny. Their service is very expensive for this nonsense.
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced, and we understand how upsetting it is to be paying for a service that isn’t working as expected — especially after multiple follow-ups.
We are very sorry to hear about the unprofessional conduct you encountered during the installation, as well as the lack of response since then. This is not the level of service we aim to provide, and your feedback is being taken seriously.
Please be assured that we are escalating your case internally and will assign a different technician to assess and resolve your connection issue as a priority. We will also be investigating the conduct of the initial technician and the follow-up delays to ensure accountability.
One of our senior support agents will be in touch with you directly today to confirm the next steps and schedule a technician visit at your earliest convenience.
Again, we appreciate your patience and sincerely apologize for the poor service you’ve experienced. We are committed to resolving this promptly.
Kind regards,
Amanda
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced, and we understand how upsetting it is to be paying for a service that isn’t working as expected — especially after multiple follow-ups.
We are very sorry to hear about the unprofessional conduct you encountered during the installation, as well as the lack of response since then. This is not the level of service we aim to provide, and your feedback is being taken seriously.
Please be assured that we are escalating your case internally and will assign a different technician to assess and resolve your connection issue as a priority. We will also be investigating the conduct of the initial technician and the follow-up delays to ensure accountability.
One of our senior support agents will be in touch with you directly today to confirm the next steps and schedule a technician visit at your earliest convenience.
Again, we appreciate your patience and sincerely apologize for the poor service you’ve experienced. We are committed to resolving this promptly.
Kind regards,
Amanda