1 reviews | Active since Jul 2024
The absolute worst.
This is probably the worst internet service provider.
The network is off every other day and now it is at a point where it is off everyday, we phoned them 2 days in a row and they said that they are experiencing problems but did not give a reason or a estimate of when it will be resolved, the consultant also mentioned that the entire province is off. Speaking of phoning them, that is when they take a break from the hard work of tea time and decide to answer the phone.
So we just have to except the half hearted sorry and be happy with the terrible service ?
Come end of the month the ammount is the same and should you not pay you get switched off. Why pay for a service you are not getting?
I am a man of logic and logic dectates that if you have a problem that keeps arising why not find an alternative ? I know I will be finding an alternative... NEW SERVICE PROVIDER.
I would not recommend this service to my worst enemy. The secret service uses this as a torture technique.
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you have experienced with our service.
To address and resolve this issue promptly, I kindly request that you provide your customer code or a ticket reference number associated with your account. This information will enable me to escalate the problem to the appropriate department manager for immediate action.
We are committed to ensuring that you receive the reliable service you deserve and appreciate your patience as we work to rectify the situation.
Kind regards,
Pierre Cloete
Marketing Manager
Jenny Internet
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you have experienced with our service.
To address and resolve this issue promptly, I kindly request that you provide your customer code or a ticket reference number associated with your account. This information will enable me to escalate the problem to the appropriate department manager for immediate action.
We are committed to ensuring that you receive the reliable service you deserve and appreciate your patience as we work to rectify the situation.
Kind regards,
Pierre Cloete
Marketing Manager
Jenny Internet
