TC
TERSIA C
1 reviews | Active since Dec 2017
18 Sept 2025, 11:45
THANK YOU JENNY
I would like to say thank you to the Jenny Support Team, going that extra mile As I have been experiencing problems since the weekend with a poor signal And did called every day to follow up with no feedback I want to apologize that I didn't mean to upset anyone on a personal level and that shouldn't be applicable in Business Regarding the team in Parys
My husband also passed, and I have to do everything on my own Unfortunately, I am not in a condition to handle certain misunderstandings
I have been with Jenny for a few years and can't complain. Normally, the feedback is perfect
All I wanted was feedback
Thank you once again
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Replies (1)
Jenny Internet's replyOfficial
18 Sept 2025, 16:13Dear Tersia,
Thank you so much for taking the time to share your experience and for your kind words of appreciation toward our support team.
Firstly, please accept our sincere condolences on the passing of your husband. We understand that this is an incredibly difficult time, and we truly appreciate your patience and grace in the midst of everything you're dealing with.
We’re very sorry to hear about the recent signal issues and the lack of timely feedback you experienced. That’s not the level of service we strive for, and your feedback helps us improve. We’re grateful for your loyalty over the years and are committed to ensuring you continue to receive the quality of support you’ve come to expect from us.
Please know your concerns have been noted and will be shared with the relevant teams, including the Parys branch, to ensure better communication going forward.
If there’s anything outstanding or anything else we can assist you with directly, please don’t hesitate to reach out to us.
Thank you once again for your understanding and continued support.
Warm regards,
Amanda
Thank you so much for taking the time to share your experience and for your kind words of appreciation toward our support team.
Firstly, please accept our sincere condolences on the passing of your husband. We understand that this is an incredibly difficult time, and we truly appreciate your patience and grace in the midst of everything you're dealing with.
We’re very sorry to hear about the recent signal issues and the lack of timely feedback you experienced. That’s not the level of service we strive for, and your feedback helps us improve. We’re grateful for your loyalty over the years and are committed to ensuring you continue to receive the quality of support you’ve come to expect from us.
Please know your concerns have been noted and will be shared with the relevant teams, including the Parys branch, to ensure better communication going forward.
If there’s anything outstanding or anything else we can assist you with directly, please don’t hesitate to reach out to us.
Thank you once again for your understanding and continued support.
Warm regards,
Amanda
Jenny Internet's reply18 Sept 2025, 16:13
Official
Dear Tersia,
Thank you so much for taking the time to share your experience and for your kind words of appreciation toward our support team.
Firstly, please accept our sincere condolences on the passing of your husband. We understand that this is an incredibly difficult time, and we truly appreciate your patience and grace in the midst of everything you're dealing with.
We’re very sorry to hear about the recent signal issues and the lack of timely feedback you experienced. That’s not the level of service we strive for, and your feedback helps us improve. We’re grateful for your loyalty over the years and are committed to ensuring you continue to receive the quality of support you’ve come to expect from us.
Please know your concerns have been noted and will be shared with the relevant teams, including the Parys branch, to ensure better communication going forward.
If there’s anything outstanding or anything else we can assist you with directly, please don’t hesitate to reach out to us.
Thank you once again for your understanding and continued support.
Warm regards,
Amanda
Thank you so much for taking the time to share your experience and for your kind words of appreciation toward our support team.
Firstly, please accept our sincere condolences on the passing of your husband. We understand that this is an incredibly difficult time, and we truly appreciate your patience and grace in the midst of everything you're dealing with.
We’re very sorry to hear about the recent signal issues and the lack of timely feedback you experienced. That’s not the level of service we strive for, and your feedback helps us improve. We’re grateful for your loyalty over the years and are committed to ensuring you continue to receive the quality of support you’ve come to expect from us.
Please know your concerns have been noted and will be shared with the relevant teams, including the Parys branch, to ensure better communication going forward.
If there’s anything outstanding or anything else we can assist you with directly, please don’t hesitate to reach out to us.
Thank you once again for your understanding and continued support.
Warm regards,
Amanda