FR
Francke R

1 reviews | Active since Jul 2021

12 May 2024, 23:15

Terrible terrible terrible internet provider.

Well this is becoming the norm. What the hell is going on with this business???? Do I actually pay you to be without internet. For the past couple of days I gave you the benefit of the doubt and really expected too much. I’m back where I was a week ago, without internet and a pile load of work that I’m unable to complete at home. It really saddens me that this is what I’ve been spending my hard earned money on, freaking company good enough to take your money but unable to deliver on a service. And the constant excuses! Just deliver a service and solve this terrible quality of internet. Every evening at 11pm I’m without internet resulting in most of my s***t not being done during my spare time. If this was the case initially, I would never have joined your company. I could have just stayed with my previous provider.

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Replies (1)
Jenny Internet
Jenny Internet's reply13 May 2024, 07:23
Official
Hi Francke, hope you are well. Please note i have escalated this matter to the Support manager and i have asked him to give you a call. Your ref is ***. Should you need any assistance please do not hesitate to let me know. Regards Amanda