1 reviews | Active since Jul 2021
Terrible Company😡😡😡😡😡
Im sick and tired of this company. Your money is the only that they are after. I've been experiencing constant internet disconnections with Jenny Internet, despite multiple attempts to resolve the issue. The problems started 02 Nov 2024 and have persisted.
- Frequency of disconnections hourly - Troubleshooting steps taken - Interaction with customer support - Unreliable connection - Poor customer support - Lack of resolution
I have opened a support ticket for your request. ***-11-01-2489. Problem: No Connection. I am responsible for assisting you resolve this. Kind Regards Domnic Mchunu (Ndumiso) Jenny Internet
A new Wireless Support ticket with reference *** has been opened for investigation and resolution.
You can reply to this message to add any further information to this Support Ticket.
One of our Support People will contact you back soon.
Regards Jenny Team good day we are currently busy with your connection we will get back to you ASAP ***-11-01-2489 Regards: Gerhard Albrecht I completely understand your frustration, especially given your work commitments. As I mentioned earlier, we are experiencing a network issue that is impacting your connection. Our team is actively working on it, and I’ll keep you updated as soon as we have any progress. ***-11-01-2489 Regards: Bradley ****
Thank you for sharing your concerns. We understand the frustration you've experienced with the ongoing connection issues and your interactions with our support team. Your feedback is important, and I want to make sure that we resolve this matter.
We have also notified the local technical team to ensure they are aware and can assist in addressing this issue as quickly as possible. We are committed to improving your experience and appreciate your patience as we make this right. I have escalated your concern to our management, and I will contact you shortly with an update.
Regards,
Amanda
Thank you for sharing your concerns. We understand the frustration you've experienced with the ongoing connection issues and your interactions with our support team. Your feedback is important, and I want to make sure that we resolve this matter.
We have also notified the local technical team to ensure they are aware and can assist in addressing this issue as quickly as possible. We are committed to improving your experience and appreciate your patience as we make this right. I have escalated your concern to our management, and I will contact you shortly with an update.
Regards,
Amanda
Day 15 of the same issue😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Day 15 of the same issue😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
We sincerely apologize for the ongoing frustration and the lack of resolution to your network issues. This is certainly not the level of service we aim to provide, and we deeply regret that you haven't received the necessary support or credit for the inconvenience caused.
We understand how frustrating this can be, and we want to assure you that we are taking this matter seriously. Our team will prioritize your issue and ensure it is resolved as quickly as possible. Please share any details or reference numbers so we can escalate this directly and follow up with you.
Thank you for your continued patience, and we truly appreciate you bringing this to our attention. We will work hard to make things right for you.
Best regards,
Amanda
We sincerely apologize for the ongoing frustration and the lack of resolution to your network issues. This is certainly not the level of service we aim to provide, and we deeply regret that you haven't received the necessary support or credit for the inconvenience caused.
We understand how frustrating this can be, and we want to assure you that we are taking this matter seriously. Our team will prioritize your issue and ensure it is resolved as quickly as possible. Please share any details or reference numbers so we can escalate this directly and follow up with you.
Thank you for your continued patience, and we truly appreciate you bringing this to our attention. We will work hard to make things right for you.
Best regards,
Amanda