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ian van der walt

1 reviews | Active since Jun 2013

20 Sept 2018, 16:58

Still not satisfied to satisfaction

Tech was on my site all is better now. Just with old router i could be in my room the new router does not pick up in my room. This was a struggel since Tech was on site. Yesterday we had a appointment for between 16h00 and 17h30. They arrived 19h00. With out informing me they will be late. Is this how the company operate. My system is Not fixed to my satisfaction and i must pay a call out...

0
Replies (1)
Jenny Internet
Jenny Internet's reply20 Sept 2018, 17:47
Official

Dear Valued Client

Thank you for taking my call and bringing this to our attention.

This is the first time we are aware of any issues that you have been experiencing as there have been no previous support tickets logged.

A new support ticket has been logged with ***-09-17-61

A technician has been assigned to investigate this are in the process of fixing your problem on-site.

Kind Regards

Jenny Internet