AG
Ahmed G
1 reviews | Active since May 2019
25 Jun 2024, 12:56
still no luck with jenny internet
Tech has been out to my site everyday since friday after many complaints on hello peter but still no internet connection and still disgruntled tenants. i would like for a manager or regoinal manager to contact me in order to cancel my contract so i can move on to another isp.
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Replies (2)
Jenny Internet's replyOfficial
25 Jun 2024, 13:40Hi Ahmed
We apologize for the ongoing issues with your internet service. We understand your frustration and the impact on your tenants. A manager will review your ticket and contact you within 24 hours to discuss the situation and find a solution.Thank you for your patience and feedback. Regards Amanda
We apologize for the ongoing issues with your internet service. We understand your frustration and the impact on your tenants. A manager will review your ticket and contact you within 24 hours to discuss the situation and find a solution.Thank you for your patience and feedback. Regards Amanda
Jenny Internet's reply25 Jun 2024, 13:40
Official
Hi Ahmed
We apologize for the ongoing issues with your internet service. We understand your frustration and the impact on your tenants. A manager will review your ticket and contact you within 24 hours to discuss the situation and find a solution.Thank you for your patience and feedback. Regards Amanda
We apologize for the ongoing issues with your internet service. We understand your frustration and the impact on your tenants. A manager will review your ticket and contact you within 24 hours to discuss the situation and find a solution.Thank you for your patience and feedback. Regards Amanda
Jenny Internet's replyOfficial
25 Jun 2024, 15:52Hi Ahmed,
I am sorry to hear about the ongoing issues you have experienced with your internet connection and the inconvenience caused to you and your tenants.We understand the frustration this situation has caused, especially given the numerous visits from our technicians since Friday without a resolution. Your complaint has been escalated, and our Support Manager, Akhil, will be informed to address your concerns as a priority.
Please be assured that we take your feedback seriously and are committed to resolving this issue promptly. In the meantime, if you have any further questions or need immediate assistance, please do not hesitate to contact me directly at ***.
Best regards,Pierre Cloete
Marketing Manager
I am sorry to hear about the ongoing issues you have experienced with your internet connection and the inconvenience caused to you and your tenants.We understand the frustration this situation has caused, especially given the numerous visits from our technicians since Friday without a resolution. Your complaint has been escalated, and our Support Manager, Akhil, will be informed to address your concerns as a priority.
Please be assured that we take your feedback seriously and are committed to resolving this issue promptly. In the meantime, if you have any further questions or need immediate assistance, please do not hesitate to contact me directly at ***.
Best regards,Pierre Cloete
Marketing Manager
Jenny Internet's reply25 Jun 2024, 15:52
Official
Hi Ahmed,
I am sorry to hear about the ongoing issues you have experienced with your internet connection and the inconvenience caused to you and your tenants.We understand the frustration this situation has caused, especially given the numerous visits from our technicians since Friday without a resolution. Your complaint has been escalated, and our Support Manager, Akhil, will be informed to address your concerns as a priority.
Please be assured that we take your feedback seriously and are committed to resolving this issue promptly. In the meantime, if you have any further questions or need immediate assistance, please do not hesitate to contact me directly at ***.
Best regards,Pierre Cloete
Marketing Manager
I am sorry to hear about the ongoing issues you have experienced with your internet connection and the inconvenience caused to you and your tenants.We understand the frustration this situation has caused, especially given the numerous visits from our technicians since Friday without a resolution. Your complaint has been escalated, and our Support Manager, Akhil, will be informed to address your concerns as a priority.
Please be assured that we take your feedback seriously and are committed to resolving this issue promptly. In the meantime, if you have any further questions or need immediate assistance, please do not hesitate to contact me directly at ***.
Best regards,Pierre Cloete
Marketing Manager