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Clarence D

1 reviews | Active since Dec 2014

11 Feb 2018, 19:41

Slow internet speed,inconsistent

We on a 5 to 8 meg plan,I test our speed daily rarely are we above 5mbps. We made over ten calls times this month. And it's temporarily fixed. How many more calls do we have to make,before someone thinks duh ,same people calling,something must be still wrong.

0
Replies (6)
Jenny Internet
Jenny Internet's reply11 Feb 2018, 20:34
Official

Dear Valued Client

Thank you for bringing it to our attention.

This is the first time we are aware of any issues that you have been experiencing as there have been no previous support tickets logged.

A technician has been assigned to investigate this and will be in contact with you shortly.

Kind Regards

Jenny Internet

Best regards,

CD
Clarence D's update11 Feb 2018, 21:17
Reviewer Update
Hi Probably why you cant track tickets that weren't raised,because we get told "we will back you" and that rarely happens,we normally have to follow up our self.
CD
Clarence D's update13 Feb 2018, 19:45
Reviewer Update
Thanks for the improvement.yay
CD
Clarence D's update05 Apr 2018, 14:43
Reviewer Update
my complaints got removed after i complained agian about there service
Jenny Internet
Jenny Internet's reply05 Apr 2018, 14:50
Official

Good Day Clarence, some of your posts were removed as they appeared to be duplicates. Please sir if you experience any problems, for the quickest reply from our Technical support professionals to get the fastest response. Jenny Internet strives to offer our customers the best service.

Best regards,

CD
Clarence D's update05 Apr 2018, 19:15
Reviewer Update
Hi The reason why they was duplicated reviews is because of the inconsistency. Which is common sense,as I see it to cover the company image.When I constantly complained