RL
Rianda L
1 reviews | Active since Aug 2023
11 Sept 2026, 06:16
Service gone bad!!
Something is really wrong there, been a client since 2018 but suddenly you go a week without wifi, - The connection is *still offline* - No active PPPoE session is showing - There were *45 Lost-Carrier disconnects in the last 48 hours* - The technical ticket ***** and callout ***** are still marked *callout-pending* - There is still *no confirmed visit time or restoration ETA*
Yet monthly payment is in done in arrears but no refund for days without service.... extremely unacceptable!!
Helpful (0)
Replies (1)0
Replies (1)
Jenny Internet's replyOfficial
11 Sept 2026, 09:42Good day Rianda,
Thank you for bringing this to our attention. As a valued client with us since 2018, this experience is far from the standard of service we strive to deliver, and we sincerely apologize for the prolonged downtime and frustration this has caused.
We have thoroughly reviewed your account and ticket details (*** / ***). Our support team has escalated this as a priority with our field technicians, who have reached out directly to arrange a site visit for today to get your session back online and address the lost-carrier disconnects once and for all.
Our team will be closely monitoring your call-out today until your connection is fast, stable, and completely restored.
Best regards,
Nikita
Jenny Internet's reply11 Sept 2026, 09:42
Official
Good day Rianda,
Thank you for bringing this to our attention. As a valued client with us since 2018, this experience is far from the standard of service we strive to deliver, and we sincerely apologize for the prolonged downtime and frustration this has caused.
We have thoroughly reviewed your account and ticket details (*** / ***). Our support team has escalated this as a priority with our field technicians, who have reached out directly to arrange a site visit for today to get your session back online and address the lost-carrier disconnects once and for all.
Our team will be closely monitoring your call-out today until your connection is fast, stable, and completely restored.
Best regards,
Nikita