**** SERVICE
There is no customer service the internet goes down every 2-3 day. Supp**** faulty equipment without anyone caring a royal s#1t about it. Even after complaining since April 2021 they keep billing me for the equipment even though I had exactly the same equipment (actually better quality) I was told it was incompatible. But since 3 days after installation when in desperation I removed their equipment and installed my own it suddenly became extremely compatible and the pile of garbage they supp**** is nor compatible or working. I'm using these platforms now to see if they actually do something now.
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Jenny Internet's replyOfficial
04 Oct 2021, 07:42Hi Christoniel, thank you for bringing this to our attention, I would like to apologise for the inconvenience caused , a support ticket has been opened for you and an support agent will contact you shortly ticket reference is *** Kind Regards
Jenny Internet's reply04 Oct 2021, 07:42
Official
Hi Christoniel, thank you for bringing this to our attention, I would like to apologise for the inconvenience caused , a support ticket has been opened for you and an support agent will contact you shortly ticket reference is *** Kind Regards
's updateReviewer Update
06 Oct 2021, 21:16It's funny how all suppliers in South Africa tend to want to call you when you raise a complaint online. The reason. For me raising a online complaint is to have a online response that also serves as a written record. A phone call has no record and I assume the reason why most ***** suppliers tend to not reply via email bit op to call you
's update06 Oct 2021, 21:16
Reviewer Update
It's funny how all suppliers in South Africa tend to want to call you when you raise a complaint online. The reason. For me raising a online complaint is to have a online response that also serves as a written record. A phone call has no record and I assume the reason why most ***** suppliers tend to not reply via email bit op to call you
's updateReviewer Update
06 Oct 2021, 21:17I'm still being charged again and again today without internet
's update06 Oct 2021, 21:17
Reviewer Update
I'm still being charged again and again today without internet