JG
James G
1 reviews | Active since Feb 2023
24 Jan 2026, 16:10
Service?
I recently joined Jennys and have been waiting since wednesday 20/01/2026 To get the Technician for the Ficksburg are to contact me and arrange a date for Installation on 23/01 i was adviced he would be coming 24/01 and yet here I sit since 9 AM this morning(24/01) and not a call or a whatsapp or sms stating when he would arrive to install the wifi its now 4pm and I have called Jennys multiple times they claim they cant get a hold of the technician.
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Jenny Internet's replyOfficial
27 Jan 2026, 15:21 hank you for bringing this to our attention, and we sincerely apologize for the lack of communication and delay regarding your installation. This is not the experience we want new customers to have, and we fully understand your frustration after waiting the entire day without any update. Please accept our apologies for the inconvenience caused. We would like to urgently follow up with the technician responsible for the Ficksburg area and provide you with clear feedback and a confirmed installation date and time. Please see reference number *** dealer will be installing today.Thank you for your patience — we are committed to resolving this as a priority.
Kind Regards
Cathy
Kind Regards
Cathy
Jenny Internet's reply27 Jan 2026, 15:21
Official
hank you for bringing this to our attention, and we sincerely apologize for the lack of communication and delay regarding your installation. This is not the experience we want new customers to have, and we fully understand your frustration after waiting the entire day without any update. Please accept our apologies for the inconvenience caused. We would like to urgently follow up with the technician responsible for the Ficksburg area and provide you with clear feedback and a confirmed installation date and time. Please see reference number *** dealer will be installing today.Thank you for your patience — we are committed to resolving this as a priority.
Kind Regards
Cathy
Kind Regards
Cathy