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Anthony A
1 reviews | Active since Dec 2010
29 Sept 2021, 10:39
Seriously Miffed.
Let me start by saying, yes, my debit order did hop however it will be sorted out by the end of the month however Jenny insists on disconnecting service before the month is finished. Their payments are in advance meaning I already paid at the end of last month for this month... thus by disconnecting before month end, they owe me money because this month is already paid... real ***** business practice...
Helpful (0)
Replies (3)0
Replies (3)Jenny Internet's replyOfficial
29 Sept 2021, 11:45Hi Anthony Please be advised that our billing starts on the 1st to the last day of the month. As your debit order is on the 25th ,you use the services and then pay as we bill and debit in the current month, I will get a billing agent to contact you to discuss changing your billing date Kind Regards
Best regards,
Jenny Internet's reply29 Sept 2021, 11:45
Official
Hi Anthony Please be advised that our billing starts on the 1st to the last day of the month. As your debit order is on the 25th ,you use the services and then pay as we bill and debit in the current month, I will get a billing agent to contact you to discuss changing your billing date Kind Regards
Best regards,
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Anthony A's updateReviewer Update
29 Sept 2021, 12:04I have been contacted and the issue has been sorted out satisfactory.
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Anthony A's update29 Sept 2021, 12:04
Reviewer Update
I have been contacted and the issue has been sorted out satisfactory.
Jenny Internet's replyOfficial
29 Sept 2021, 12:15Hi Anthony thank you, please take time to rate us again Kind Regards
Best regards,
Jenny Internet's reply29 Sept 2021, 12:15
Official
Hi Anthony thank you, please take time to rate us again Kind Regards
Best regards,
