Serious *******

Been with Jenny for about 4 years on the same package. 8 to 5 meg uncapped. Had loads of problems the first few months then boom it worked like a charm. Now come this month it start again two calls to the office second guy inform me no ticket was opened. I explain the problem and he inform me im now on a capped package. I dit not change anything it used to be 40 gig day and night on 8 meg then 20 gig day and night on 5meg and then UNCAPPED on 3 meg. How can a package jus change without notice because if this is their deal its best to leave their service ther is a cheaper alternative which is actually fully uncapped without cheapskate deals robbing loyal paid up customers