SS
Shawn S
1 reviews | Active since May 2025
03 May 2025, 06:56
Poor signal and poor service
You don't get what you pay for you pay for a 26 mbps line you'll get a 11 mbps line on a good day maybe 15 mbps almost every weakend poor signal or off and when you phone in they say it's on your side then they send out a technician that tells you it's settings witch could have been sorted out on there side but still you have to pay the call out. Sometimes they don't even come back to you, the one time they left me four days without Internet or they just put the phone down while you talking to them. Staff is poorly trained and just keep repeating the same thing like a robot. Poor communication.
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Jenny Internet's replyOfficial
06 May 2025, 16:56Hi Shawn,
Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you've faced with your connection, support experience, and the service overall. This is certainly not the level of service we aim to provide. We understand your frustration, especially when you've made efforts to resolve the matter and still feel let down.
We’d like the chance to investigate this further and work towards a proper resolution. Please contact us directly at [your support contact/email], or share your reference number so we can escalate your case to a senior team member.
Thank you again for your feedback—it helps us do better.
Sincerely,
Amanda
Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you've faced with your connection, support experience, and the service overall. This is certainly not the level of service we aim to provide. We understand your frustration, especially when you've made efforts to resolve the matter and still feel let down.
We’d like the chance to investigate this further and work towards a proper resolution. Please contact us directly at [your support contact/email], or share your reference number so we can escalate your case to a senior team member.
Thank you again for your feedback—it helps us do better.
Sincerely,
Amanda
Jenny Internet's reply06 May 2025, 16:56
Official
Hi Shawn,
Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you've faced with your connection, support experience, and the service overall. This is certainly not the level of service we aim to provide. We understand your frustration, especially when you've made efforts to resolve the matter and still feel let down.
We’d like the chance to investigate this further and work towards a proper resolution. Please contact us directly at [your support contact/email], or share your reference number so we can escalate your case to a senior team member.
Thank you again for your feedback—it helps us do better.
Sincerely,
Amanda
Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you've faced with your connection, support experience, and the service overall. This is certainly not the level of service we aim to provide. We understand your frustration, especially when you've made efforts to resolve the matter and still feel let down.
We’d like the chance to investigate this further and work towards a proper resolution. Please contact us directly at [your support contact/email], or share your reference number so we can escalate your case to a senior team member.
Thank you again for your feedback—it helps us do better.
Sincerely,
Amanda