POOR SERVICE DELIVERY WITH MANY SORRY'S IN-BETWEEN!!

I DO NOT RECOMMEND!! YOU WILL BE WASTING YOUR MONEY!!!

I am not really one to leave a bad review, but a person comes to the end of the line where enough just has to be enough!!

I have been with Jenny Internet since around 2020 when they took over a different company in Vryheid, KZN. The previous provider, chef's kiss, were excellent!! Ever since the takeover I have experienced non-stop problems with my connection every week. On the few odd occasions it would be every 2nd week.

I have heard all of the excuses as to why my internet speed is poor, why the ping is low, why there is no bandwidth.

Due to Jenny Internet I have replaced my router a total of about 5 times over 5 years!! The excuse everytime was that my router was broken. Bare in mind that it is part of my contract that a router can be provided for me the same as the dish at no additional cost, but up until this day all routers have been on my cost alone!

I have heard excuses such as the number of devices that is connected to my wifi, even when those devices were not operating or even off! My PC is connected via a LAN cable and it was even said to me once that my PC is taking all the bandwidth regardless if it is shutdown! Excuses such as it is the house, the walls, the structure, whatever fault as to why the wifi signal is extremely poor to the rest of my residence when my house is a small! Funny that other provider's don't seem to have the same structural issue's as Jenny's does. I have changed my package option numerous amount of times with the hope that it would improve, with the promise that the problems would be resolved, which never happened!

I pay my account every single month and dare I pay late then the wifi gets disconnected!! Pay such a high price, which for me it is, only to be told over and over again we are sorry! Jenny's would never accept a "sorry" from me if I couldn't pay them so why on this green earth should I accept their apologies for such shady and poor service delivery! Where my home is situated I even have clear line of sight to the tower, which makes no difference in the world!

The owner's of this company need to wake up and see the bigger picture! Your worst marketing tool to loose customers is word by mouth! Update or upgrade your networks/grids and stop shifting the blame onto the consumer's!! Spend money to make even more money!!

If you work hard for your money and pay for a service and in return expect excellent service delivery, do not consider this company!!

Every small account adds up at the end of the day, so maybe my money won't make a dent in your profits, but just imagine if all the small accounts were to leave due to the poor service delivery, that would make a huge dent!!

Complaining to this company is null and void because everytime I have asked to speak to the team leader, then that team leader or even someone in management is miracously not available!!

Wireless fiber is a joke!!