PA
Penny A
1 reviews | Active since Nov 2020
22 Jun 2025, 20:52
Poor Service
I have been struggling to get my internet connection stable for the last two months now. I am being told that everything is fine on their side. I have been requesting a technician to come out since Friday and all I am being told is that the technician has not confirmed his availability. In the meantime I am paying for a service which I am not getting. This is becoming very frustrating!!! Surely if the problem is unable to be resolved remotely a technician needs to be sent to site to resolve the issue!!! I am not impressed with the service to say the least!!! The continued calls and following up is extremely frustrating now!!!
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Jenny Internet's replyOfficial
24 Jun 2025, 07:33Hi Penny,
Thank you for your feedback, and we’re truly sorry to hear about the ongoing issues with your internet connection and the delay in technician support. We understand how frustrating this must be, especially after repeated follow-ups without resolution. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience caused.
Please know that we are urgently escalating your case to ensure a technician is assigned and scheduled as a priority. We are committed to resolving this matter swiftly and will be in direct contact with you to confirm the next steps.
Thank you for your patience, and again, we apologize for the frustration caused.
Warm regards,
Amanda
Thank you for your feedback, and we’re truly sorry to hear about the ongoing issues with your internet connection and the delay in technician support. We understand how frustrating this must be, especially after repeated follow-ups without resolution. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience caused.
Please know that we are urgently escalating your case to ensure a technician is assigned and scheduled as a priority. We are committed to resolving this matter swiftly and will be in direct contact with you to confirm the next steps.
Thank you for your patience, and again, we apologize for the frustration caused.
Warm regards,
Amanda
Jenny Internet's reply24 Jun 2025, 07:33
Official
Hi Penny,
Thank you for your feedback, and we’re truly sorry to hear about the ongoing issues with your internet connection and the delay in technician support. We understand how frustrating this must be, especially after repeated follow-ups without resolution. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience caused.
Please know that we are urgently escalating your case to ensure a technician is assigned and scheduled as a priority. We are committed to resolving this matter swiftly and will be in direct contact with you to confirm the next steps.
Thank you for your patience, and again, we apologize for the frustration caused.
Warm regards,
Amanda
Thank you for your feedback, and we’re truly sorry to hear about the ongoing issues with your internet connection and the delay in technician support. We understand how frustrating this must be, especially after repeated follow-ups without resolution. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience caused.
Please know that we are urgently escalating your case to ensure a technician is assigned and scheduled as a priority. We are committed to resolving this matter swiftly and will be in direct contact with you to confirm the next steps.
Thank you for your patience, and again, we apologize for the frustration caused.
Warm regards,
Amanda