KS
Kganya S
1 reviews | Active since May 2025
02 May 2025, 14:32
Poor service
Jenny’s service is way below par, from installation till cancelation. Their workmanship is really dissatisfying, their product (Wifi) is badly poor and barely connects.
I had called to cancel our product and they waited days if not months to cancel it while they bill me for service unused. I have never been treated bad for the money i had worked hard for.
I will never recommend them to anyone.
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Replies (1)
Jenny Internet's replyOfficial
02 May 2025, 16:20Hi Kganya,
Thank you for your honest feedback. We’re truly sorry to hear about your experience — this is not the level of service we aim to provide, and we deeply regret the frustration it has caused you.
Please accept our sincerest apologies for the delays in both installation and cancellation, as well as the service issues you encountered. We understand how upsetting it is to pay for a service that didn’t meet your expectations, and we’d like to urgently look into this matter to ensure it’s fully resolved and you are treated fairly.
Sincerely,
Amanda
Thank you for your honest feedback. We’re truly sorry to hear about your experience — this is not the level of service we aim to provide, and we deeply regret the frustration it has caused you.
Please accept our sincerest apologies for the delays in both installation and cancellation, as well as the service issues you encountered. We understand how upsetting it is to pay for a service that didn’t meet your expectations, and we’d like to urgently look into this matter to ensure it’s fully resolved and you are treated fairly.
Sincerely,
Amanda
Jenny Internet's reply02 May 2025, 16:20
Official
Hi Kganya,
Thank you for your honest feedback. We’re truly sorry to hear about your experience — this is not the level of service we aim to provide, and we deeply regret the frustration it has caused you.
Please accept our sincerest apologies for the delays in both installation and cancellation, as well as the service issues you encountered. We understand how upsetting it is to pay for a service that didn’t meet your expectations, and we’d like to urgently look into this matter to ensure it’s fully resolved and you are treated fairly.
Sincerely,
Amanda
Thank you for your honest feedback. We’re truly sorry to hear about your experience — this is not the level of service we aim to provide, and we deeply regret the frustration it has caused you.
Please accept our sincerest apologies for the delays in both installation and cancellation, as well as the service issues you encountered. We understand how upsetting it is to pay for a service that didn’t meet your expectations, and we’d like to urgently look into this matter to ensure it’s fully resolved and you are treated fairly.
Sincerely,
Amanda