GVdM
Gert Van der Merwe
1 reviews | Active since Jan 2024
30 May 2025, 17:41
Pathetic Service
If ever you considered Jenny Internet as ISP, be warned! There service is pathetic. Since 21 May (may be longer as I never used internet the week before the 21st of May) I have less than half the speed agreed upon. This seems to be after they worked on their tower. I have logged several tickets and only gets contacted at night with a whatsapp and SMS saying that they believe my problem was resolved. I have opened and re-opened the ticket several times but everytime I get a message that the ticket was closed. I will not be paying for a service I don't receive.
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Jenny Internet's replyOfficial
02 Jun 2025, 12:51Hi Gert,
Thank you for bringing this to our attention, and we're truly sorry to hear about your experience. This is certainly not the level of service we aim to provide. We completely understand your frustration, especially regarding the unresolved speed issues and repeated ticket closures.
Please be assured that we take this seriously. We will escalate your case to our technical and support teams immediately for a thorough investigation and resolution. A senior team member will be in direct contact with you shortly to ensure this is properly addressed and followed through.
Thank you for your patience, and we hope to regain your trust.
Kind regards,
Amanda
Thank you for bringing this to our attention, and we're truly sorry to hear about your experience. This is certainly not the level of service we aim to provide. We completely understand your frustration, especially regarding the unresolved speed issues and repeated ticket closures.
Please be assured that we take this seriously. We will escalate your case to our technical and support teams immediately for a thorough investigation and resolution. A senior team member will be in direct contact with you shortly to ensure this is properly addressed and followed through.
Thank you for your patience, and we hope to regain your trust.
Kind regards,
Amanda
Jenny Internet's reply02 Jun 2025, 12:51
Official
Hi Gert,
Thank you for bringing this to our attention, and we're truly sorry to hear about your experience. This is certainly not the level of service we aim to provide. We completely understand your frustration, especially regarding the unresolved speed issues and repeated ticket closures.
Please be assured that we take this seriously. We will escalate your case to our technical and support teams immediately for a thorough investigation and resolution. A senior team member will be in direct contact with you shortly to ensure this is properly addressed and followed through.
Thank you for your patience, and we hope to regain your trust.
Kind regards,
Amanda
Thank you for bringing this to our attention, and we're truly sorry to hear about your experience. This is certainly not the level of service we aim to provide. We completely understand your frustration, especially regarding the unresolved speed issues and repeated ticket closures.
Please be assured that we take this seriously. We will escalate your case to our technical and support teams immediately for a thorough investigation and resolution. A senior team member will be in direct contact with you shortly to ensure this is properly addressed and followed through.
Thank you for your patience, and we hope to regain your trust.
Kind regards,
Amanda