Once again we are back here

Once again I'm here "sigh" : ( I'm sitting with an upload problem for a week or two my uplaid was to the max 4 mb then from yesterday it's 0.13 or highest 0.89 mb and I'm a online gamer so for me this is bad really bad so yeah phoned them and informend them about 10 am so 2 hours past then phoned again they told me they are still busy with the problem so waited again and next day 12 pm afternoon nobody phoned me about anything like it's not important for them to say hey just want to let you know we are still busy etc but to take this long to fix this problem and send my details to "advance team " I know I should shift to a better service provider but I'm with them for more than a year but it seems like they are getting worse with fixing problems so yeah don't think they care about fixing there stuff as to getting there money in the end of the month because they let you know that you should make a monthly payment other wise they switch off the wifi in the start of a month but fixing a problem they can take as loong as they want to and keep quiet very sad as they have potential to be a great service provider.