MW
Magdelena W
1 reviews | Active since Nov 2025
30 Nov 2025, 21:06
Not happy any more
If i could i would have gave it half a star but ja, extremly poor service, your phone calls cost you more the last few month and every time the same problem, and the last month it got worse if you lucky maybe have wifi connection for 3day what you pay for the rest of the week you spend on time trying to open a google page, and phone calls to report the problem and yet must pay your full monthly installment or they disconnect, so for say about the last 6 months i think our subscription have came to an end after i think 3 to 4 years with them
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Jenny Internet's replyOfficial
02 Dec 2025, 15:27 Thank you for taking the time to share your experience. We are truly sorry to hear about the ongoing challenges you’ve faced over the past few months. This is not the standard of service we strive to provide, especially for a long-standing customer of 3 to 4 years. We understand how frustrating it must be to struggle with intermittent connectivity and to feel that the issue hasn’t been resolved despite multiple reports. You deserve stable service and clear communication, and we apologize that this has not been your experience. We would appreciate the opportunity to investigate your line history in detail and see what went wrong, as well as what can still be done to resolve the matter. Please share your account number or contact details so that we can review your case and reach out to you directly.
Thank you again for your feedback — it helps us improve.
We hope to restore your confidence in our service. Regards Cathy
Thank you again for your feedback — it helps us improve.
We hope to restore your confidence in our service. Regards Cathy
Jenny Internet's reply02 Dec 2025, 15:27
Official
Thank you for taking the time to share your experience. We are truly sorry to hear about the ongoing challenges you’ve faced over the past few months. This is not the standard of service we strive to provide, especially for a long-standing customer of 3 to 4 years. We understand how frustrating it must be to struggle with intermittent connectivity and to feel that the issue hasn’t been resolved despite multiple reports. You deserve stable service and clear communication, and we apologize that this has not been your experience. We would appreciate the opportunity to investigate your line history in detail and see what went wrong, as well as what can still be done to resolve the matter. Please share your account number or contact details so that we can review your case and reach out to you directly.
Thank you again for your feedback — it helps us improve.
We hope to restore your confidence in our service. Regards Cathy
Thank you again for your feedback — it helps us improve.
We hope to restore your confidence in our service. Regards Cathy