WVDW
Wayne Van Der Walt
1 reviews | Active since Mar 2018
20 Jan 2021, 15:49
Not getting what I pay for
Initially I had no problems with Jenny, but as of late, I have to phone every day for them to assist me to get my ping/upload/download speed. It’s now reached the point that I’m starting to feel guilty for asking them to please have a look. Their response is always, “Everything looks fine on our side” - which is probably the worst possible answer if I can’t even open my browser. After phoning, even though everything on their side seems fine, I usually get my speed. I unfortunately have to cancel their services, can’t deal with this every day.
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Replies (2)WVDW
Wayne Van Der Walt's updateReviewer Update
20 Jan 2021, 19:05After my complaint Juandre van Wyk almost immediately jumped to action, he discovered that there was a fault with the "broadcasting function/unit" on the router itself. Unfortunately, it's a case of too little too late, as I'm still getting fibre instead. I have to say though, if there were more Juandre's who would actively do fault finding instead of just saying everything seems fine, Jenny would be seeing much better reviews on here. It took him a matter of minutes opposed to the two months I've been complaining to other people and nothing really being done to permanently resolve the issue at hand. Thanks Juandre! Just unfortunate that I didn't get put trough to you earlier.
WVDW
Wayne Van Der Walt's update20 Jan 2021, 19:05
Reviewer Update
After my complaint Juandre van Wyk almost immediately jumped to action, he discovered that there was a fault with the "broadcasting function/unit" on the router itself. Unfortunately, it's a case of too little too late, as I'm still getting fibre instead. I have to say though, if there were more Juandre's who would actively do fault finding instead of just saying everything seems fine, Jenny would be seeing much better reviews on here. It took him a matter of minutes opposed to the two months I've been complaining to other people and nothing really being done to permanently resolve the issue at hand. Thanks Juandre! Just unfortunate that I didn't get put trough to you earlier.
Jenny Internet's replyOfficial
21 Jan 2021, 08:23Good Day Wayne, Thank you for your response, we are sad to loose you as a client, Juandre is one of our star team players . Kind Regards
Jenny Internet's reply21 Jan 2021, 08:23
Official
Good Day Wayne, Thank you for your response, we are sad to loose you as a client, Juandre is one of our star team players . Kind Regards