GVdM
Gert Van der Merwe
1 reviews | Active since Jan 2024
05 Apr 2025, 09:28
No Service from Support
No Service from SupportRefering to my previous post on this platform where I was promised 23.5mbps I just want to inform everyone that I now have 4.7mbps download and 3.1mbps upload. Despite logging 3 tickets I have not received and update from this company. Useless.
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Replies (2)GVdM
Gert Van der Merwe's updateReviewer Update
06 Apr 2025, 08:45I have no choice but to report her daily from now on. Since 29 March that I locked a ticket about my internet speed nothing changed. This morning I have 4.2 mbps download and 0.2 mbps upload. I am not able to view a youtube video without it buffering every 3 seconds. This after I was promised a speed of 23.5 mbps on this platform. Since the 29th my monthly tariff was increased to R1350 per month.
Would you pay this if you can not even watch youtube?
Dissapointing and daylight *******. Think twice when you subscribe to this service.
Would you pay this if you can not even watch youtube?
Dissapointing and daylight *******. Think twice when you subscribe to this service.
GVdM
Gert Van der Merwe's update06 Apr 2025, 08:45
Reviewer Update
I have no choice but to report her daily from now on. Since 29 March that I locked a ticket about my internet speed nothing changed. This morning I have 4.2 mbps download and 0.2 mbps upload. I am not able to view a youtube video without it buffering every 3 seconds. This after I was promised a speed of 23.5 mbps on this platform. Since the 29th my monthly tariff was increased to R1350 per month.
Would you pay this if you can not even watch youtube?
Dissapointing and daylight *******. Think twice when you subscribe to this service.
Would you pay this if you can not even watch youtube?
Dissapointing and daylight *******. Think twice when you subscribe to this service.
Jenny Internet's replyOfficial
07 Apr 2025, 16:47Hi Gert,
Thank you for your feedback, and we’re truly sorry to hear about the ongoing challenges you've been facing with your internet speed and service delivery.
We completely understand your frustration, especially given your expectations of receiving 23.5 Mbps and the recent price increase. Buffering issues and inconsistent speeds are not acceptable — and we want to assure you that this is not the standard we aim to provide.
We’d like to urgently investigate why your ticket from 29 March hasn't been resolved and ensure this is escalated with the appropriate urgency. A senior technician will review your case directly to ensure that a lasting solution is implemented.
We sincerely apologise for the inconvenience and appreciate you giving us the opportunity to turn this around.
Kind regards,
Amanda
Thank you for your feedback, and we’re truly sorry to hear about the ongoing challenges you've been facing with your internet speed and service delivery.
We completely understand your frustration, especially given your expectations of receiving 23.5 Mbps and the recent price increase. Buffering issues and inconsistent speeds are not acceptable — and we want to assure you that this is not the standard we aim to provide.
We’d like to urgently investigate why your ticket from 29 March hasn't been resolved and ensure this is escalated with the appropriate urgency. A senior technician will review your case directly to ensure that a lasting solution is implemented.
We sincerely apologise for the inconvenience and appreciate you giving us the opportunity to turn this around.
Kind regards,
Amanda
Jenny Internet's reply07 Apr 2025, 16:47
Official
Hi Gert,
Thank you for your feedback, and we’re truly sorry to hear about the ongoing challenges you've been facing with your internet speed and service delivery.
We completely understand your frustration, especially given your expectations of receiving 23.5 Mbps and the recent price increase. Buffering issues and inconsistent speeds are not acceptable — and we want to assure you that this is not the standard we aim to provide.
We’d like to urgently investigate why your ticket from 29 March hasn't been resolved and ensure this is escalated with the appropriate urgency. A senior technician will review your case directly to ensure that a lasting solution is implemented.
We sincerely apologise for the inconvenience and appreciate you giving us the opportunity to turn this around.
Kind regards,
Amanda
Thank you for your feedback, and we’re truly sorry to hear about the ongoing challenges you've been facing with your internet speed and service delivery.
We completely understand your frustration, especially given your expectations of receiving 23.5 Mbps and the recent price increase. Buffering issues and inconsistent speeds are not acceptable — and we want to assure you that this is not the standard we aim to provide.
We’d like to urgently investigate why your ticket from 29 March hasn't been resolved and ensure this is escalated with the appropriate urgency. A senior technician will review your case directly to ensure that a lasting solution is implemented.
We sincerely apologise for the inconvenience and appreciate you giving us the opportunity to turn this around.
Kind regards,
Amanda